Courtyard Cincinnati Covington

I booked this hotel for the 29th of August to the 1st of September. I immediately informed the hotel via the app that due to the storm in Washington on the evening of the 29th, all flights were cancelled including ours, a United flight from Washington to Cincinnati. There were also no flights early the next day and we had to take the last flight on the 30th and we got to the hotel at past 1am on August 31. I informed Christy, the Operations manager that we shouldn’t be charged when we weren’t physically here due to the storm and she said she can see on her system that we were physically at the hotel and checked in on the 29th. I explained to her that my husband and I couldn’t have been at the hotel, we were stuck in Washington and had to spend the night there. She said she would check the housekeeping records and if the room was dirty that meant we were there. We would be charged based on if the room was dirty, can you imagine? I also spoke to Betsy at the front desk and she said there was nothing she could do as this was hotel policy and I’d be charged for the days I wasn’t here. I was charged $762. I’m writing this review because I don’t think this is fair and the dismissive tone of the ops manager and the front desk person was very shocking. Very poor customer service and just an overall terrible experience.

This is our 2nd annual father-son Reds game outing. Thank you again to Courtney for expediting our early check in request and a riverfront room. We love this hotel. Conveniently located to Great American Ballpark and Paycor Stadium. White Castle (something we don’t have at home), literally in front of the hotel, is a treat to us. A lot of fast food choices within walking distance. While waiting for our Lyft, we were informed by other guests, there was a shuttle that went to the Stadium. We might check that out next time. Also, I had my brand new truck with us (900 miles) and parked on the lower level, with no issues. Even though there’s people milling around, I think it’s because there’s a bus stop, in front of the garage. We still felt safe. We even walked home from the Stadium. I would advise to walk with other people, it gets kind of dark on a few of the roads.

Upon checking in the agent gave us a room in the 2nd floor facing the parking lot. I advised him that I had paid for a room with a view. He proceeded to tell me this is a room with a view! I was mortified because he saw no need to assist us any further It was late and I told him we would be checking out in the morning because I was not paying almost $300 per nite to look at cars from the 2nd floor parking lot.... I was able to speak with the manager in the morning who was very attentive and saw to it we got a much better room and with a view. I would only return because the manager and the day time staff was amazing, otherwise I would have given them a bad review based on the night time front desk agent who was absolutely 💯 horrible!!!!!! He can definitely use some reoccurring customer service classes. Being in the hospitality field myself it is difficult when I see employees who just don't care!!! It is very sad....

Just average for a Marriott… Not really up to snuff for what this motel should be. Rooms smelly, carpet dirty…..I am a gold meber…. They would not let me check out a day early with a 32 hour advance notice (without charging me)! Never encountered this at a Marriott before… completely inflexible! Pick another location!

My Honda Accord was broken into Saturday 9/16/23 at the Courtyard by Marriott in Covington, KY. 3 other vehicles were also damaged worse then mine. Abdul the Asst GM & Laura C. the GM haven’t done anything to make this right for us. They didn’t even offer to comp the rooms considering the poor performance the hotel did. They require a key card to park but they DO NOT HAVE CAMERAS or Security even though other cars were damaged in March of 23 and others prior. Do not trust your vehicle there. I will post pictures from my experience. I also attached 2 other vehicles that were involved Saturday. None of us have heard from the hotel.

A special shout out to Courtney for accommodating a early check-in request. We had a morning flight in. This hotel is great for attending Reds or Bengals games. It has a White Castle, McDonald’s, Skyline Chili, Frisch’s Big Boy and Gold Star Chili located within blocks of the hotel. We had a room with a few of the Ohio River and Cincinnati. The fireworks from the patio were awesome.

This was for a business meeting where we used a conference room with catered breakfast and lunch for several days First, I will say the conference services were outstanding. The pricing was reasonable, meals were great, especially breakfast where the chef even stopped in to make sure we enjoyed the meal. The conference room was clean and comfortable and the service was excellent. My overall rating is lower because the rest of the hotel did not live up to the conference services. The first floor bathrooms near the conference area consistently lacked bathroom tissue. The rooms were dated and no matter what I did I was unable to keep my room cool while I slept. Several members of our group complained of waking and being to hot. Overall, the room was not bad, just more dated than other Courtyard properties I’ve stayed in recently Conference Services - 5 stars Rest of hotel - 3 stars Overall - 4 stars

We attended the Taylor Swift concert. The rate was under $200, while other hotels were at least $500. I loved how they set up a cardboard cut-out of Taylor, with a Cinci background, in the lobby for pictures. Room was nice with for 4 people, with a sink outside the bathroom and large mirrored closet door for getting ready. We had a balcony, sleep sofa, and mini fridge. Uber was $8 to the stadium and we were able to walk across the bridge afterwards. Normally I would have tried the tram, but they moved the stop 7 blocks from the stadium due to road closures. We had yummy avocado toast at their restaurant in the morning. Loved the free popcorn and mint water in the lobby, too.

It’s a great hotel but they didn’t clean the whole room. I found moldy soggy fries in the refrigerator. The work out room is small but simple and has somewhat room to work out in.Other besides that, it’s well layed out and has great staff. Their little store has some good stuff.