the location is fantastic (right at Future Center, near Tai Koo Li and Chunxi Road) and the service from the reception staff is excellent. one of our rooms had bugs in it, which was disappointing. we informed the hotel about it and they moved our friends to a separate room for one night. however, because it was a downgrade in room, it was a little difficult for us in order to get back the difference in price. but the staff was patient and prompt throughout this, which is commendable. they got someone to remove the bugs the very next day, but unfortunately, when we moved back to the room, we saw the now-dead bugs lying on the floor. we spoke with the counter staff about this, and after contacting the personal assistant on WeChat, the staff was quick to assist and provide a satisfactory solution, which made the stay bearable. Will I come back again? Maybe, if the price is cheaper and I have no better options nearby.
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