Staindrop Lodge Hotel, Trademark Collection by Wyndham

Unfortunately, since the last time my friend and I visited, this hotel has gone downhill. We visited pre Covid, before the hotel was housing asylum seekers. We actually received a phone call before arrival to see if we were still staying. (Either a nice touch, or they wanted to book the room out if we were not). Reception staff were very kind and polite. Travelling upstairs to the room was slightly depressing, dirty carpers, loose wires above doors and corridor generally not very presentable. The room was extremely spacious with a newish TV fitted, which was of good quality. Unfortunately, the bathroom seems neglected. Hairs in bath, crack in sink. The most frustrating part was lack of plug in the bath, so I had to settle for a shower. Unfortunately, I will not be staying here again.

I travel with my company on business around the uk. The staff I found very friendly & professional. The breakfasts were great (am on a high protein diet - catered for my needs). The room very large, bed very comfortable. Reasonably priced. The hotel was in a good area. It was excellent. The hotel was clean & modern.

I booked the accessible room. I was so surprised to see such a spacious room! Almost double the size of a standard room. It was brilliant because it was so easy to manoeuvre my wheelchair. I don't know why people have left a low rating because it deserves better. People forget this is a budget hotel and are far too critical. There were tea and coffee making facilities, better than what I've had in places more expensive. I chose to stay here because I was on a training course next day in central Sheffield and I couldn't afford the high price for a stay during half term weekend! The bed and especially the pillows were SOOOOOOOOO comfortable! I was lovely and warm. The shower...I've never seen such a GORGEOUS shower anywhere else. However, I emailed the staff saying that for a disabled person, there needs to be grab handles and somewhere to sit under the shower head as the seat was at the other side and the shower hose not long enough. They said they would look into it. They were knowledgeable about my Assistance Dog too. The TV was fine, easy to watch from the bed. There was no view out of the window but given its location, I wasn't expecting anything. I paid £55 a night. Also, it's close to a bus stop because I came by bus from Sheffield station, a pleasant 40 mins ride. I'm definitely going back and I have no hesitation recommending this hotel. It would be a good base to explore the Peak District by car too because accommodation there is rather pricey. Just one thing. The bed is a double bed. They said it was impossible to change it for a twin room. I would recommend changing the bed so that a twin can be put together as a double (I've seen this in other places) because disabled people often travel with a carer and there's no way they would share a bed!!!! I'd love to return with a friend but the current arrangement makes it impossible.

Dont like to knock a struggling hotel but some things are just basics. Unmanned reception, room door has been kicked in that often the lock was hanging off which I fixed myself. No hangers in wardrobe, bed never made up, bins not emptied, towels not changed, curtains broken, coffee not replaced, limited hot water, poor wifi, light bulbs not working. Its a shame as town is nice but this hotel is a no return option. Only upside is the breakfast was actually quite good.

Great welcome, room good size, plenty of electric points, clean and airy, bed really comfortable with great pillows. Bathroom spacious and clean toiletries and towels provided. TV connected to WiFi great choice of programs to watch. Food and service exceptional. Will return and recommend.

I went for a few night with the Mrs and the staff was okay just a little bit stuck up when u asked for something it was like talking to a brick wall the hotel is not in a good place they is nothing around it to do so if u wanting to do stuff this is not the hotel to go for we was drinking other night and I felt rushed as they was all stood round us like wanting us to go when they was not officially shut when u look on the google it tells they shut at that time and they closed earlier the walls are so thin and we had a few sleepless nights due to constant noise on corridors and neighbours tv was so loud the shower is too small and the bath is too small and in the bedrooms u would thought they would be a table to eat some dinner on they is are even a sofa to watch tv on it the windows was so mucky I couldn’t stand at the window for fresh air as I would be covered in dust bed day we went for our breakfast and we payed £10 we thought that was abit dear we asked for a menu has the website says. They do different stuff was told it’s a full English and that’s it so the website is false advertising and should be updated we got our food to use he never came back to ask if our meals was okay are anything he just walked off back in the kitchen and we didn’t even eat most of it as it was abit rubbery and we so him on is phone in the kitchen so if u want a bad experience come here But it’s poor