Hotel Sublime

Moist to the point of mildew, bedbugs, no hot water, all clothing damaged. One day had no running water at all, entrance is in an alley. First, they put us the wrong room, even though we had reserved months in advance. This room did not have a lockbox, and we could not change rooms, because they already gave our room to another person. This initial room had the bedroom and bathroom integrated. The bathroom cubicle did not reach to the ceiling, so all bathroom smells immediately filled the entire room. Additionally, rooms were very small and cramped, barely enough room to fit a bed. I hit my head at various points. Additionally, while we were away for a few days, the hotel staff turned off the air conditioner. Enough condensation built up to make all walls and surfaces slick with water, and my belongings were wet. Shirts became mildewy. They also did not have hot water, and did not have running water, even, for one of the days. Upon contacting management, they would not offer a refund, even for the days we didn't stay, as we terminated the rental early, and were generally unhelpful. While staying there, I received bug bites. These were in the pattern bed bugs bite in. They also did not have blankets, and the air conditioner was necessary for the room not to immediately start becoming wet. My nights were cold. I would not stay here again, or wish for anyone else to stay here until these issues are fixed.

Excelente hotel, cómodo y super limpio, la limpieza es la mejor que he visto. Lo recomiendo mucho. Fui solo, por trabajo y es tranquilo el hotel, las camas muy cómodas, el servicio es genial, el sector es muy seguro, ofrecen desayuno incluido.

Hotel fantástico , todo muy bonito , una recepción espectacular, el personal muy amable , muy cerca de todo , no tuvimos que gastar en transporte, cerca de los mejores restaurantes, las habitación cómodas , todo perfecto, los murales muy lindos

Un lugar espectacular y maravilloso. Tiene habitaciones perfectas para descansar y relajarse en pareja. Con un personal atento, servicial, sonriente y siempre dispuestos a ayudar. Una ubicación excelente cerca de todo para disfrutar de la ciudad de Cartagena. Tienen muchos lugares para tomarse fotos diferentes y perfectas para subir a Instagram. Recomendamos este lugar mil veces. ¡Volveremos sin duda!