Oak Lodge Retreat

Absolutely disgusting.... Don't stay here... Owner called me ungrateful and I will tell you what mad me ungrateful. I wasn't happy to have a shower room with Luke warm water the pressure like rain and a lovely bit of mould on the falling down ceiling. Oh and no mat so walking in mud as you come out the shower. Also .. when staying somewhere in the winter months you would think hot water for a drink would be lovely...no .. the water wasn't coming out the machine properly, (was told something about frozen pipes ) so couldn't get a hot drink. No response in messages about this. USB charging lead didn't work Duck tape on the sofa. We was the only people there so I feel this is no excuse to not get back to me. He did say in a message to me I should have knocked on the door of there house, when the welcome pack says message. All well and good saying that now. Maybe add that in your welcome pack But don't get me wrong he did let us stay an extra 40min over the allocated time for the hot tub. This was because I didn't get the bottle of drink with the package so a lovely good will gesture. The rest happened after and this made me ungrateful. Also 34.99 for one happy birthday balloon 2 plain ones and a banner that looks like it's been there since the hut was built. ( Don't waste your money ) I paid nearly £300 for this 2 night stay but had I booked with them and not through Wowcher it would have been nearly £500 . We only stayed one night as of the mould health risk I asked for a night's stay back. Was told no. Very unreliable people,pure greed. Sadly couldn't post the video of the coffee machine as it wouldn't let me.

I went with a friend for a 1 night stay on 15.6.24 for a spa stay. The spa area was disgusting. The hot tub had warm dirty water in it, and it was covered by a filthy blue cover. The whole room was full of cob-webs, and the sauna was full of some kind of seep all over the walls and ceiling. There are building works on the site, and the grass is very overgrown and unkept. The canteen area is a joke. There's a hot drink dispenser and a couple of plastic cups. The owner is so rude, we asked him to meet us so we can show him our concerns, but he declined and instead started insulting me. Needless to say, we left within about an hour and our whole weekend was ruined. We asked for a partial refund, but the owner declined. I have lots of videos of the area, but unfortunately, they are too long, so it won't let me upload them for this review. The owner said it isn't an hotel and it's not for everyone. I own a campervan and am very used to getting back to basics. I do however expect a certain level of cleanliness. I hate to think what other bodily fluids could have been in the hot tub

Myself and my husband have just got home from the most beautiful couple of days here for our wedding anniversary! We have had the best time. Absolutely beautiful setting, romantic, secluded and quiet. The hot tub was amazing. Loved sitting outside in the evenings around the firepit, with a hot chocolate and toasting marshmallows. Feels like you're in your own little world here, but it's just a short drive to Diss which is a lovely little town and we had a nice lunch out there. This trip was the perfect way for us to reconnect together and relax in nature. We didn't want to leave! We will 100% be back as soon as we can, thank you so much!