Hoteller med morgenmad i Fort Worth

"フロントの女性がとても感じ良かったです。 全体的に満足なのですが、トイレのタンクの下にゴキブリ対策らしき物が置いてあり、「もしや出る⁈」と思い、ヒヤヒヤしながら宿泊しました。 実際には遭遇する事なく済みましたが、恐ろしかったです。"

"Staff was kinda rude and my card got charged 20 yesterday without my knowing after I went here the beginning of the month for one night. No one or even the website or the front desk told me about the extra charges or that there will be any."

"大堂空調不知道是壞了還是沒開，早上熱的無法就餐，全部客人都取餐後回房間吃。房間窗户不隔音，晚上主路車流聲音大，全部房間都差不多。房間內設施還正常。"

"My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall. However, these are the weird things that ruined our stay: - The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be. - The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air. - Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way. I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room. - (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay. - They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay. I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment."

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"Excellent value for money. Breakfast wasn’t fantastic, but would definitely stay here again."

"Awesome staff, especially to the night crew! Very useful and free washer/dryer, great breakfast, and a nice heated 24 hour pool as well as gym :)"