Hoteller med morgenmad i Birmingham

"The young lady who checked us in to our room was so amazing. She made our check-in process such a breeze. She also represented the brand very well through her outgoing personality and helpfulness. The rooms were clean and the breakfast was a pleasant surprise."

"It was a good checkin with no hiccups. My room was ready and clean The managers reception had a quality offering and the breakfast was also great. There was a lot of people but the service was organized. Overall great stay !"

"説是4點才能checkin。我們三點多到也可以。"

"The hotel was clean and in a great location for the reason I was in Birmingham. It was near to the event that I was attending. The sink in my room had a stopper that prevented the water from escaping when I did not want it to collect in the sink during activities such as brushing my teeth and washing my face. The water was also cold and took an excessively long time to heat up even a little bit. It was not even lukewarm. Therefore, I checked out and was unable to shower. My son actually took a cold shower on a cold day, one of the coldest that we have had in Alabama in a while. I was also awakened by an emergency message and alarm to vacate the building due to an emergency only to learn later that it was a test. I learned this when the fire truck arrived and I heard an employee apologizing for not calling them to let them know that it was only a test. I only stayed overnight so there was no other opportunity for me to get a better impression. The only reason that I did not give a lower rating for the facilities is because once I reported the issue with the shower and sink, they sent a handy man to the room to make the repairs, but my son was already taking a cold shower at the time since we were scheduled to get back home to meet previously scheduled obligations. The staff person who was checking me out said that she couldn't do anything for me because I booked through a third party. However, she did state that she would refund the money that I paid for parking."