Hoteller med morgenmad i Medina

Very outdated and customer service is terrible. Rang reception from hotel room no answer (2 times) than had to go to reception to complain safe don’t work, they turned up next day to sort it out.

I am not going to deny all the good points despite one terrible encounter. - excellent location, near Haram - connected to a mall - a lot of shops and restaurants nearby - staff in general was good -housekeeping people are amazing! One shocking encounter is when I called the reception early in the morning as my old father had fallen from his bed and I needed someone to help me pick him up. The heartless man at the reception said there is no one to help. Later he did send someone and then I called again to ask them to help me call an ambulance and he said ‘isn’t the guy there already’? And i was like yes, but that guy is not a doctor! I need a doctor That cruel guy didn’t offer any help and said i’d have to call the ambulance using my own phone. Luckily, it was not a serious emergency for my dad at the end but imagine what could have happened. Maybe the staff needs to show more humility and be human instead of thinking about their reputation only! Absolutely traumatized by this experience.