Hoteller med morgenmad i Pasig City

Richmonde Hotel Ortigas is a well-aged hotel that has clearly stood the test of time. I originally booked a Standard Room via Trip.com and decided to pay extra to upgrade to a Junior Suite upon arrival. It was absolutely worth it. One of the experienced staff recommended a room with an excellent view, and the scenery did not disappoint. The bed is very comfortable, perfect for a good night’s rest. The pillows, however, are on the softer side; I personally stacked three pillows to achieve better neck support. The air-conditioning is very powerful—almost freezing at times. I wasn’t entirely sure how to adjust it, and it seems to be set in Fahrenheit, but it works extremely well for those who enjoy a cold room. All the room lighting works as intended. The lights are on the warm, dim (orange) side, which seems intentionally designed to match the hotel’s classic and cozy ambience. It gives the room a calm, relaxing feel, especially at night. One small suggestion would be to provide additional plastic trash bags in the room and bathroom. I use food delivery services quite frequently during my stay and prefer to clear waste daily for cleanliness. The Junior Suite comes with a larger Smart TV, which was a pleasant surprise. You can easily log in to your own Netflix account—watching shows in bed felt like having a mini private cinema in the room. Extremely comfortable and enjoyable. The gym is a big plus—open from 6am to 9pm and almost always empty. It honestly felt like I had the entire gym to myself, which made workouts very pleasant. The swimming pool is currently closed for renovation, which is understandable. While the room is generally clean and comfortable, it could benefit from renovation and deeper cleaning. The wooden doors, curtains, desks, and drawers are showing their age and would greatly improve the overall experience if refreshed. That said, for a hotel that is over 25 years old, it has aged remarkably well. The location is excellent—one of the best aspects of this hotel. There are plenty of food and convenience options nearby, including 7-Eleven, Dunkin’ Donuts, Starbucks, Pancake House, and more. SM Megamall is just a short walk away, making shopping, dining, and commuting extremely convenient. Most importantly, the service from the staff is outstanding. There are warm greetings everywhere you go, and the staff are consistently polite, professional, and helpful. Their hospitality truly enhances the overall stay and makes guests feel welcomed. I will be trying their breakfast buffet soon and will update my review afterward to share whether it exceeds expectations. Overall, Richmonde Hotel Ortigas offers great value, comfort, excellent service, and an unbeatable location. I would gladly recommend it to travelers who appreciate classic charm paired with genuine Filipino hospitality.

My room selection was very spacious and it was great to see that I had a huge refrigerator and an entire kitchen area to myself, giving me the choice to cook for myself as all the necessary utensils were provided; this was similar to an Airbnb offer. The swimming pool area was quiet and beautiful, I had it all to myself. However, my problem was that customer service at the front desk offered poor service and had a nonchalant behavior ie my flight was late afternoon & I asked if I could stay for an extra 2hrs because check out was at 12pm and I didn't mind paying the fee based on a time basis but then she stated that I have to pay a full half day fee which is 12hrs fee which was ridiculous so I declined. Went down to the lobby and waited there for the 2hrs after which I asked if I could use the restroom then I was told it was out of use. Can you imagine that after spending so many days and money at the hotel but was refused to their restroom upon leaving.