Hoteller med morgenmad i Panganisan

One of the best accommodation we have ever experienced! when we arrived we have been greeted with a smile by Ms. May and her staff in their cozy cafe and the paper for checking has been prepared. We were informed with every detail for the activity that are available at the location. Every time we have a request we are always being catered with a genuine bright smile. Note that there place is astoundingly beautiful, neat and clean. What you see on their photos are what exactly it is in person. Free breakfast are also so delish, there daing na Bangus is a must try! what makes an accommodation enjoyable is not just the place itself, but also the staff and the people that works in it, Big thanks to Ms. May for the service she and her team have provided, we remember every kindness and smile you have shared with us, you made our staycation memorable and would definitely comeback! hoping your place got the recognition it deserves soon!

Good -Park like setting, pet friendly, many nice pools to use. Couple villa has own little pool surrounded by plants for privacy. Air-conditioned room. Warm shower water, local drinking water provided. Eating area inside room, ref and sink. Gated entry with gate guard. Provided breakfast, portions are local but quite filling. Plenty of onsite parking (watch out for coconuts above car). Golf cart with driver available but the walk is really short and mostly flat. Toothbrush and amenities provided. Ants and bugs are typical so not an issue (bug spray recommended for foreigners). Employees welcoming and very responsive and well groomed. Room service (took for all meals). Bad -lack of food menu in room with room service offered, housekeeping called Butler but not. Provided cell phone with load, load expired initially. Updates every 6 hours to phone via text message. 80% of time housekeeping could not be reached. Menu once either found on web site or brought to door many things not available and size of portion not clear. Food cold sometimes upon delivery and or not taste very good, food service is slow. Bar soap provided is nice but small (cut down from a larger bar). A bit of a drive to anything else nearby and not much else found to do here. Ugly -Breakfast order lost on last day to check out, was placed 6PM in person at door night before. If had not called would not have been provided (since we had pet with us, opted for room service) Housekeeping light not working at front door to make up room. Ref compressor noise. Sometimes arcing / hum noise coming from electrical panel. Expectation of vacationer not in alignment with profit margin site manager is attempting to generate from each stay. You are left with a feeling of overpaying for a level of service that was lacking and this felt in relation to how the business just seems to be run. Arrival was overwhelming (good) but departure needs improvement.

We arrived at noon but needed to leave because it was not 2 pm. The lady did checked us in in advance, i paid Php1000 deposit before we left, we were told to just come back and they will let us in. We came back just before 2pm. 3 of us needed to go to the city while 3 others stayed. When I arrived with my hubby and brother, we were surprised that my brother's wife and family stayed in the lobby waiting for us, said that they were not offered to go to the room since i was not there. Meanwhile, when we arrived this morning, the staffs are aware that were were all together as they were taking pictures of us in the lobby, they have this special mini stage that turns while taking 360 degrees selfie. I was disappointed that our family was left in the lobby waiting instead of assisting them to our room. Room is reasonably clean.