Hoteller med morgenmad i Matale District

It was absolutely amazing experience. We came from Japan & came to highland area to escape the city busyness. We are astonished about this hidden gem. As we came in we were welcomed with fantastic passion fruit juice. We came after dark & only requested simple white rice & fried vegetable but the chef and her staff made an amazing dinner with simple vegetable & rice. I realized how food prepared with heart can heal our soul. I was kept thinking if people in the world could eat this kind of food with real soul in it, could heal the whole world!! It is so amazing to be surrounded by beautiful trees &sounds of animals. I will definitely come back again. O

The hotel is nice, spacious beautiful room at check in we were treated to a refreshing juice. There is a big pool on the grounds and a big jacuzzi with hot water in the room.  Minuses of the hotel: Far from the attractions. Taxi from the center only go there for the price of pick me x2. Hotel taxi are 3 times more expensive. There are no stores and restaurants near the hotel, so inside the hotel prices for food x3, Also after 6pm it is dangerous to be outside because elephants are walking around. Now let's talk about the premium status and the five races. In 7 years of traveling, this is the first hotel that did not have a bathrobe, slippers and toothbrush and toothpaste in the room. The plumbing in the shower leaks, and the doors creak so much that you could call the spirits at night. Regarding the attention to the customer. I mentioned my upcoming birthday in conversation with the manager, but this fact was not used in any way to show any form of attention from the hotel. This is a huge miscalculation on the part of the staff at a premium hotel. We also had a late departure and our request to delay in the hotel for a couple of hours was refused. This was not due to the arrival of new customers, as the manager offered to extend our stay for a fee. For future customers this fact may be decisive in their choice. In general, the hotel is not bad, but the service and flexibility of the staff, as well as individual approach to customers, does not correspond to the premium level and requires improvement.