Hoteller med morgenmad i Sorrento

Hotel itself is pretty standard as what you would expect from any big chain hotels, but service was definitely not up to par. We were told there would be valet service - there was none. The bus boys just told us to park ourselves. FINE. Then after I've checked in I asked if the luggage will be sent up to our room - reception then asked if I got a luggage ticket to which I told him we weren't given anything. The bus boys just stood around the entrance. He said they would be sent up shortly but given how they were just standing around we just took our luggage ourselves - mind you I am 6 months pregnant and obviously so but they did not offer any help. Once we got to our room the air conditioning was not working - we kept dialing it down but there was no air. Amazing to find out the AC wasn't working for the price we paid. The room is stuffy and even the hallway was cooler. Also during our stay there was conference - we were given a room on the same floor as conference participants and as expected they were loud and rowdy at night. We could hear them talking in the hallway at night when we called reception they said there was nothing they can do. So very helpful. Upon check out, the same bus boy stood around while watching a pregnant lady wheel 4 pieces of luggage out. I really just wonder what they do other than standing around all day hanging in the shade. Service is terrible here and I've had better service at small boutique or family run hotels than here. The only upside to this stay was that the rooms are spacious and clean and that's about it.

I would think with the pictures showing a pool and daybeds these would be free but when we got there they told us they are 15euro each day to use even though we are hotel guests. The reason we chose a hotel with a pool rather than paying for 1 at the beach. Very disappointed. The showers are very small we aren’t big people and found it hard showering. Balcony was good as could rinse clothes and dry outside but just placed over the chairs. No kettle in the room but can get free coffee with breakfast. Breakfast was included which was great. Scrambled eggs, ham, cheese, danishes, juice and coffee. Location was great coming off the ferry as right at the port with luggage. If going to town it’s a big stair case up to the top or you can walk along the beach to the lift down the road which is 2 euro to use. The bar upstairs has amazing sunsets, lovely watching the sun go down and they have a DJ playing lovely slow singing music which all generations could enjoy. The drinks are slightly priced at the bar though. The restaurant at bottom of hotel was great. 7 euro Margherita pizza and you get 10% off being a hotel guest. I would probably next time stay in town as closer to everything but I like walking and hiking for exercise so the big staircase worked for me but wouldn’t for lots of people. I think the hotel may of said they have free taxi to town but not 100 % sure.