Hoteller med morgenmad i Zagreb

The hotel was exceptional in class and service. It was worth it. The room was huge and well renovated. Breakfast was elaborate. Staff very friendly. It is in a quiet area and 20 mins walk to town centre. The tram stop is just outside the hotel

One Rude Staff Member Ruined an Otherwise Decent Stay I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience. Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest. To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service. The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.

First things I like to express my appreciation to Toni at front desk who's very friendly welcoming my first day check in and helping me when I have problem with rental car. He really put his effort making so many calls when the rental car didn't response well, but finally all problem solved. And he sent his regard throe his friend at front desk on my second check in after 7 days traveling to Split and Dubrovnik, his name also Tony and he also very friendly. Thanks to both of you Toni & Tony ( I hope I didn't wrong spelling your name ) It's highly recommend for all type of traveler, the room is very quite, I can't hear anything from next room or outside, sleep like a baby. I love the spacious shower room and all luxury amenities. If not mistaken I think this is a brand new hotel. Since i drive a car, for me location is not important, 8 minutes drive to the old town, not too far. I like the neighborhood is so quite. Breakfast has many menus and tasty too. Overall is perfect , one thing I don't like is the dimming lights. If they have a brighter light, I will be so happy. The W By LJ is my youtube channel if you like to see my review video

Hotellet er på dette lille stille hjørne, som også er godt, da vi måtte åbne vinduet om natten (luftkonditionering er centraliseret og det er stadig “vinter” trods foråret).Vi blev givet niveau 6, som er den højeste etage, så det hjalp med stilheden. Morgenmaden spredte sig fantastisk, mange oste og kureret kød.De kogte grøntsager er de bedste, selv om det kan få lidt olie.Det er en bekvem beliggenhed for at gå rundt om byen og besøge parker og museer. Der er også gode fødevaremuligheder omkring.Vi var der under påske, så de fleste steder er tæt, men der var en pizzaplads inden for 6 minutters gang, der er åben under påske.Mange supermarkeder omkring, så det er let at få snacks og frugter.

Hotellet er meget tæt på byens centrum.Der er mange gode restauranter rundt om og hotelpersonalet er meget venligt.Den junior suite er meget rummelig og ren.Vil booke igen, hvis vi besøger Zagreb igen.