Hoteller med morgenmad i Tbilisi

Shota Rustavalli Boutique Hotel, Tbilisi, Georgia: The most luxe of our stay in our whirlwind, super-tiring travels through Azerbaijan, Armenia and Georgia, we were looking forward to well-deserved pampering here and daily warm bath tub soaks. I’m one for authentic reviews so here goes. The start of our stay was terrible. Water was cut off in this part of town - mind you, we were next to the Parliament of Georgia, how dare they. So there was no water for the day. If you have just arrived, smelling far from English Gardens and sweaty, this is the end of your world. We were given mammoth water bottles for wipe downs. Water was up the next day. It isn’t the hotel’s fault, really. However, there were more shortcomings. We had full-day trips out of city and were too exhausted to complain. Our door didn’t open or close easily, like there was a misalignment. Room smells like sewage in the evening. Shower gel ran out and housekeeping didn’t top up. This was mortifying as we had an early day trip out and housekeeping didn’t start till 7.30 am as I was informed via Whatsapp, but reception said 9 am. AC is always parked at room temperature, sometimes warm. Pool, gym and sauna are out too and unannounced on site. I’m listing the litany of crimes so management can sort this out as the poor staff get the lambasting. Gocha was very sweet and explained as much as he could with the water cut-off. Ana was our thumbs-up favorite with 360-service recovery. She arranged for a birthday cake for my son. Also a complimentary bubbly breakfast. Also so kindly extended our check out time (although there was a power cut for a good hour, we were nonetheless grateful). The great merits here are the location – this is smack right in the city, we even stood next to the protestors at Parliament of Georgia. Restaurants, bars, cafes, shopping, museums are all around, within a short walk. There’s 10% discount on dining and free Georgian wine (you’ll be drinking it like water in Georgia). It did all end on a very sweet note – thank you Ana. #eatstylishtravelstylish

It was upsetting experience during my 6th visit to amazing Tbilisi. 1. It is not easy to find an entrance as the hotel name is placed on another side of the building and the entrance door is not marked by any sign with the hotel name 2. Staff is not friendly or supportive. I checked in around 1 pm just to leave suitcase and did not ask to provide a room as had plans. There were 2 guys at reception dealing with me. I came back to the hotel around 7 pm, my docs were on the desk and I could see them while the receptionist could not find them and asked to sign the docs which have been signed in the morning. He could not explain me if there is a lift (I tried to speak both English and Russian) and I had a strong feeling that he is under some *****. 3. There is a restaurant on the 1st floor with very loud music. I booked a room with a lovely balcony but had to ask to change it as could not have rest because of the music. When I came to reception, first I was told that the music stops at 11 pm but I go to sleep at 9-10 pm and need quiet atmosphere (it is not metioned anywhere about music). Thankfully, I got another room but it was worse than the one I paid for. No balcony, 2 single beds instead of double one. Aints in the bathroom. So it was not a fair exchange (I was even ready to pay more for a better room but the staff is not supportive). 4. The breakfast is nice and the waiter in the restaurant is super nice and friendly (the only nice person I met at the hotel)

This is the second time we have stayed in this wonderful hotel. It's an easy drive from the airport and a fair price for the taxi there. The location is excellent with plenty of very decent restaurants and shops in the vicinity. There is a french restaurant nearby that I highly recommend if you like high quality french food. The snails and the soup starters are particularly delicious and the steak and fish is superb. The reception staff at the hotel are so friendly, welcoming and very helpful and professional no job is too small. You can rely on them 100%. The rooms are very clean, comfortable and warm especially in this month. All the amenities are there with plenty of tea and coffee and a fridge if you have your own items. The housekeeping staff are attentive and friendly and do an excellent job of keeping your room clean and fully stocked up. Finally, this hotel provides a buffet breakfast as well which again I highly recommend with a wide variety of food and fruit and pastry on offer and cooked food all to a high quality. It's a real pleasure to eat breakfast there in the charming restaurant area with plenty of tea, coffee and fruit juice. The staff are very helpful and makes your breakfast experience a very good start to your day. I highly recommend this hotel and I will be staying there again in December on a short trip over Christmas. It's always a pleasure and a sadness to leave when your trip is over.