Hoteller med morgenmad i Bath

This is my first hotel booking with Trip and I must say I was skeptical at first whether it would go through. Thankfully, the hotel did receive the confirmation. Just needed to tell the receptionist your surname and they’ll be able to locate you in their system. We were passed complimentary cookies, which were really yummy. The bed in the double room was smaller than expected but it was still good enough for two adults. The rooms are not very soundproof so you can hear the outside cars if you’re on the side facing the city. But if you’re not overly sensitive, the sounds are acceptable. The 24/7 gym was fairly well-equipped for the space capacity. They had gym towels, sanitary wipes, and water refiller. The hotel breakfast was enjoyable as well. The restaurant had a good view. Overall, the stay was a really good deal! Would use Trip.com again.

I have stayed in 100s of Hotels. I now try to avoid the chrome & glass gin palace type. I use budget hotels for a one night stay. However this was a 5 day break to celebrate my partners 60th birthday. The Hotel was wonderful, historic building but maintained well. Lovely staff who made us feel very welcome. A lovely cooked to order breakfast and the evening meal was cooked to perfection and our waiting staff were better than most restaurants. The room was perfect, cleaned when we required and the location is perfect. There is a bus to town every 15mins which is just 3 stops away. If you are visiting Bath this is the best hotel to stay in.

I'm so disappointed with their service when it comes to cleanliness..I do understand how busy this time of the year,but they should be consistent with it comes to cleanliness.I always choose HOLIDAY IN EXPRESS because I have very good experience last year (NEW YEAR) in scotland branch and it was amazing experience..so I thought it would be the same here in HI Express Bath..We travelled as a family and my son 11y/o is Autistic,with ADHD and OCD as well as allergies...this kind of bed(sofa bed LINEN is unacceptable to whoever will stay there...we were told to wait until we occupied our room for this sofa bed to be ready,still we are not provided with bed sheets for this...really devastating,so sad and disappointing...

Arrived at hotel no welcome from Reception , given room took our own luggage to room. Only good service was at breakfast apart from that staff not good. Positives Spa great and was hotel grounds. I have stayed in hotels all over the world and never have I received 5* treatment as low as this anywhere.