Hoteller med morgenmad i Marseille

Hotel has nice decorated hall, bar and private parking. Staff at the reception was polite and often did their best answering our requests, but sometimes they were more eager to explain us all the rules and cared not much. Bar closed around 10 pm. It was not a restaurant, most of the dishes from menu were absent and there were not much to eat at all. There were no bathrobe and slippers which is pretty not standard for 4 star hotel. Breakfast was not good. Everyday was one sort of ham, sausages and scrambled eggs, croissants and yogurt with fruits. It always ended at 10. Not even longer on weekend. Staff at the breakfast was so arrogant. I felt superfluous. Cleaning was okey, but very chaotic, they always forgot black tea or towel or paper or etc. Always pushing reading lights into pillows - this is crazy. Room, bed, pillows, bathroom, tea facilities were convenient. Nice pictures of Marseilles, nice colors of the furniture. A/c was good, but not the coldest, though we were in the hot period where it was 40 outside. Windows are not big, no balconies, so it is a little bit gloomy. Shower and wc worked good. There was grocery shop just around the corner and shopping mall. Hotel has strange location though everything seems close on the map, in fact we never walked even to the Old Port, because for us it was too much walking. But it was convenient to use a car with private parking. This made our trip really good.

This hotel is very outdated. It’s not at the Novotel standards. Yes the room size is big but that’s probably the only big plus. Otherwise the priority is cost control not customer satisfaction. Public spaces are very tiny. The tram station at the hotel doorstep is very convenient.

Cleaning ladies were demonstrating 53 days in front of the hotel when I arrived. The rotating door was covered with mud and confetti, while the black women danced to loud African beats. A complete shock! They continued during my stay… The front desk was super helpful after I contacted their manager. My flight was delayed and I arrived a day late so they managed to modify my reservation without extra payment. My card didn’t work so I gave a cash deposit and they sent me an email when my suitcase that had been delayed arrived (so as not to wake me up). The housekeeping was average- twice they didn’t restock the water. Once they forgot a cleaning chemical. Another time they didn’t restock the decaffeinated capsules. Also they could have been more generous with the toilet paper. It’s the very thin recycled one, that goes fast. Breakfast was delicious and the restaurant spacious, with a garden overlooking the marina. The room was large, modern and quiet, with an amazing view of the harbor, including both sunsets and sunrises! I even saw the incredible half an hour long fireworks for Bastille day right under my window! The bed is big and comfortable, pillows a bit too soft, lighting is good but there are no toiletries (which was initially problematic due to the lost luggage). Room service wasn’t available the only night that I wanted to order it - due to Bastille day celebrations. The QR code don’t work on my phone so I had to call the reception to order. Also there was no alcoholic drinks listed, plus I had no fridge in the room, so I couldn’t fully relax and enjoy my holiday. The hotel doesn’t have a spa, which is a shame. So I made a reservation online and got a massage in the Hammam spa a few minutes from the hotel)very expensive and not great). The closest one to the hotel was closed. The pool is gorgeous but in another building which requires another elevator to be taken at the ground floor. A bit of a hassle…The gym is basic but good. Gets pretty busy and dirty at the end of the day. There are many nice restaurants nearby and even a small Proxi shop. There is a bus stop 1min away, that goes to the Terrace du Port. And the taxi conveniently dropped me off right in front of the hotel. The Mucem and Cosquer caves visible from the hotel, are a bit pleasant 25min walk away and the well worth the visit. Overall, I was satisfied with my stay, and would come again if the above issues were resolved.

This place is very basic and I feel like I overpaid given my experience. First it is close enough to a dance club that you can hear the music and patrons. In my case that was until 5:15 am when I got up for an early morning train. The shower is handheld and not mounted to the wall so it is a bit like bathing with a hose. No working elevator and the stairs were not built evenly so walking up and down them risks a fall or turned ankle. The thing this place has going for it is it’s proximity to the marina and it is a reasonable walk from the train station.