Hoteller med morgenmad i Perth

Quest is a nice and clean service apt with good location however, I encountered an extremely unpleasant experience on the last day when I checked out. I had booked via Trip and had fully prepaid for the stay but hotel staff, Pablo, informed me curtly that the stay has not been paid. He threatened that the cost will be deducted against my security deposit if the hotel does not receive the payment. This is an issue between Trip and the hotel but I am being harassed for the supposed non-payment. Pablo was extremely rude and condescending and marred the whole service experience.

We enjoyed our stay when we started our trip to Perth and very happily to return at the end of our trip a month later. We love Quest and it’s our preferred place to stay wherever we travel. The facilities standard is consistent throughout the chain and we can easily make it our home. We also like the location as it’s next to the Jacob’s ladder that leads to King’s Park. The free laundry including the laundry detergent is great. Kitchen equipped with cooktop, oven, microwave and dishwasher are also my favourite.The parking deal is very good $25/24 hours at the nearby Wilson Carpark (10 mins) walk as the street parking is $6.70/hour.

The hotel did not feel very 4 star and the toilet had leaks and cracks and the aircon did not work properly so i was perspiring every night. However the saving grace was always the employees. Dushan and Daniel was very helpful and professional towards us and assisted us each time we had a need during our holiday. On the last day the weather had turned very hot suddenly and I was beginning to feel unwell and Daniel was helpful towards us as we were getting to our late flight. I truly appreciated their assistance and kindness.

Overall, the hotel was okay. Clean, modern, and the location was next to UWA, where we needed to be every day. Not close to downtown or other services such as restaurants, so we had to eat at the hotel restaurant or order out. My main issue was that there wasn't a printer available for guests. Due to flight delays caused by bad weather, we had to stay longer after the 10:00 am checkout (until 7:30 pm) and were charged a full day (at a higher rate), despite the staff not understanding the situation and not prorating the charge. Disappointing,