Hyatt House Branchburg/Bridgewater

. Last night, my husband, daughter, and I, who were part of the XYZ wedding party, stayed at your hotel. While the front desk person and the telephone operator were understanding and helpful, the circumstances of our stay were intolerable. I am beyond disappointed by the hotel. In all my extensive travels, I have never, ever, not even in a Hostel with six people in bunk beds, have I encountered such a vile room as my daughter's. We walked in and immediately exited -- she is 30, not a kid, and I have to agree with her. The windows were COVERED with boxelder bugs. There were hundreds outside stuck on the windows and at least 30 inside. It was disgusting and certainly not something anyone would want to see in their room. These bugs are prevalent as it gets warmer (yesterday was a bit warmer than usual at this time of year,) and since this room was on the first floor, facing the sun, the bugs in the trees that clung to the windows and descended inside were out of control. I fully expect a complete reimbursement for this stay. Seeing that in the windows was so alarming that not only did my daughter - who had incidentally flown in from California - have to leave altogether, but all I could think of when I went to bed that night was the abhorrent vision of these bugs. She subsequently stayed in completely different accommodations. It is shocking that a hotel of the Hyatt's caliber would allow such a disturbing —and somewhat preventable—issue to occur. However, there are several immediate actions you could take to prevent such occurrences in the future. Seal windows, doors, and cracks to keep bugs from crawling into your home. Ensure there are no entryways that bugs can crawl through. Prune and maintain trees well, which will help reduce feeding options for bugs. Spraying your plants with natural, organic insecticides can also help. Clean up any seeds and lawn debris that can attract more bugs. Please advise - I should have taken photos, but it was so upsetting that we moved out as quickly as possible. I am attaching what they basically resembled.

Fabulous place to stay. Very comfortable and clean. Nice staff! Good location. Shoprite is just across the highway and very convenient to access with a wide selection of snacks and prepared meals. Beds are also very comfortable. Couldn't be happier.

This is the perfect location for our needs. Mostly I travel with my husband and have had no issues. This last time it was just me, and not quite as good. But it's the first time there has been an issue in 2+ years. As such, we will try again to stay and see how it goes.

Came up for a family event. Location was great. Rooms were big clean. We had our children with us so the room was a perfect size. All th staff we kind and helpful. Did have a problem with room key and door not opening. Also breakfast selection was 6/10. Eveything else was great. Will be back

The experience was good except for the confusion with the shuttle to the wedding venue which was for my son Better communication with the hotel and shuttle company

Stayed one night for son's wedding shower a few towns over. Room was very clean and fully stocked with everything you could possibly need.

We stayed at the Hyatt House Branchburg because we were in town to attend our niece's wedding. Upon check in at 10PM the associate was very friendly and helpful. We had two rooms and both were very nice, and clean. Breakfast was quite nice and the breakfast area was clean and well stocked. The staff in the evening, after the wedding, was also very helpful and pleasant.

When you book a room at a hotel you expect to be able to reach out to the hotel should you have any questions like check-in time, local attractions and more. Unfortunately, that is nearly impossible at the Hyatt House Branchburg / Bridgewater because calls are disconnected, calls are put on hold for more than 15-minutes or shifted to the corporations central call system. And, after countless calls, you reach a member of the staff, the answers to most questions were confusing. We hoped that the in-person experience would be better, it was not. Upon arrival we found the front desk empty, we waited, and waited, and waited an then someone appeared. Check-in was simple because we were pre-registered and part of a large wedding party staying at the hotel. We were told that guest packages were waiting for members of the wedding party and asked about it knowing that the reservation system should have flagged us in the system. Notwithstanding, we had to ask for the guest package. The room was great and well appointed with everything you'd expect in a good hotel. I wish I could say the same for the breakfast buffet the next morning. The food was plentiful but not very warm. Room temperature eggs and bacon in a breakfast area that required jackets and a warm cup of coffee to keep warm is not what we expected. There are other hotels near this Hyatt, consider them when in the area.

Loved staying here … everything was fabulous! Room size was great , bed comfy, staff friendly , shower clean & updated , breakfast over the top ! Would definitely stay here again ❣️