Schlosshotel Berlin by Patrick Hellmann

Sehr schönes Hotel immer wieder ❤️🇲🇦

No hot water in the shower! Called in the morning and got the classic “We’ll investigate and call you back.” Spoiler alert: no callback. Returned in the afternoon, and surprise, the same routine. Yes, it was Sunday in Germany during the Europe Cup soccer finals, but that’s no excuse. If you can’t provide basic services and can’t fix the problem, the least management could do is offer a discount or free accommodation. Just some basic management advice here.

I don’t understand how this is a “retreat” or a 5 star. Staff are friendly but that doesn’t make up for the shortfalls. None of the luxury or attention to detail you would expect from a 5* - no coffee or tea making facilities, no minibar, minimal toiletries, curtains that look fancy but let the light in, noisy cleaning outside the room early every morning, a very basic (and empty) restaurant with very slow service, room service meals delivered cold, a nice bar but no atmosphere (except for the private karaoke function going on in the adjacent room) and 10€ every time you order something to the room (€22 for a morning coffee, €22 for two bottles of tonic,…). The pool is ok (apart from the bits of tissue floating around in it) but small (as is the sauna); the grounds are small and overlooked by houses. There is nothing around other than the forest and two decent restaurants so if you’re staying for more than a night or two you have to go to the city - a €40 trip. So unless you have a car and are just staying for a night or two I really can’t see the appeal of this place nor what it is really trying to be. Sorry, but it was definitely a mistake to book this. So for me neither a “retreat” nor 5 star sadly.