T.J.Smile
29. maj 2024
The most unwelcoming hotel and rudiest staff I have encountered throughout my 4 weeks trip around China. Firstly the unhelpful staff just stood next to the door watching me drag my heavy luggage up the ramp without even having the courtesy to open the door! When I walked up to the reception I was greeted my a stone faced male staff member who just said “passport” no “hello welcome” or even a simple smile. I was given my room card and told breakfast was between 7-10 and if I used the mini bar I would pay at checkout. I had to ask him where the lift was because he didn’t even bother showing me the way.
The room was ok, average size with 2 comfortable single beds. There was no toothbrush, tooth paste or shower cap provided and I never received any throughout my 4 night stay. The room was however equipt with robes, scale, hairdryer, kettle and the complimentary tea & coffee and 2 bottles of water which were replenished daily. Although housekeeping attended daily and made my bed they never changed the sheets throughout my whole stay!
In morning I asked the reception how I can book a tour to visit the Great Wall. He said there was no booking system and tickets were sold at the entrance. I enquired about how to get there and he said “taxi” and when I asked if I could get there by public transport he replied “no just taxi” and walked away. I have visited 39 countries and NEVER encountered such rude, arrogant hotel staff.
The hotel is located directly across the Beijing Railway Station which is the only positive part. There’s absolutely nothing within walking distance, with the closest mall being appx 20-30 mins walk away.
I didn’t see the gym, but the area surrounding the tennis court was dirty, neglected and unappealing. My package included a 30% discount at the Chinese restaurant, which is the same room where breakfast is served, but after seeing the beverage price list outside the tennis court (super expensive) I didn’t even bother using it. That said breakfast was pretty decent with a good variety of western and Chinese options.
Overall, if you don’t wan’t to be disrespected and taken for a fool with your money STAY AWAY FROM HOTEL. There are so many other hotels in better locality for half the price. Unfortunately I had already prepaid for my 4 nights stay and had no choice but to stay - otherwise I would’ve left the place from the moment I walked in. The most cold, unfriendly, rude and unhelpful staff I have ever encountered!
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