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Bekræftede anmeldelser
Placering4.8
Faciliteter4.7
Service4.8
Renlighed4.8
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Alle anmeldelser(6309)
Positive anmeldelser(6227)
Anmeldelser med billeder/video(2723)
Venligt personale i receptionen(420)
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Negative anmeldelser(82)
Amina_aljarn
Deluxe tre-personers familieværelse
Overnattede i jan. 2025
Rejs med venner
1 anmeldelse
4.7/5
Vidunderligt
Slået op den 17. feb. 2025
I wanted to extend my sincere gratitude for the exceptional hospitality and warmth you showed during my recent stay. From the moment I arrived, your attention to detail, friendly staff, and thoughtful touches made my experience truly memorable.
Oversæt
Svar fra overnatningssted: Dear Guest,We are absolutely delighted to receive your kind words! It was an honor to have you with us, and we're thrilled that our efforts in hospitality and attention to detail made your stay truly memorable.Thank you once again for your support and for choosing our hotel. We look forward to serving you again in the near future.
Khangai
Deluxe tre-personers familieværelse
Overnattede i dec. 2024
Familie
17 anmeldelse
4.7/5
Vidunderligt
Slået op den 24. jan. 2025
Room was clean, amenities were modern and not outdated. Breakfast was excellent. Would like to thank 小紫 and 小关 for their kind services. Thank you
Oversæt
Svar fra overnatningssted: Dear guests,We are very happy to receive your positive feedback! Thank you so much for choosing our hotel and taking the time to share your wonderful experience with us.We are glad you found the room clean, the facilities modern and the breakfast delicious. It has always been our goal to provide comfort and high-quality accommodation for every guest.Your praise for the kid and the little guan has been passed on to them. They are honored to receive your compliments, which will surely encourage them to continue their great work.We sincerely hope to welcome you back in the near future. If there's anything we can do to make your next stay even more enjoyable, please feel free to let us know.
Gæstebruger
Grand deluxe-familiesuite
Overnattede i maj 2024
Familie
1 anmeldelse
5.0/5
Enestående
Slået op den 6. jul. 2024
Traveling with 2 kids, we were looking for a high quality stay that gives us a peace of mind. The suite is like new and clean. In-unit washer is super convenient. And we are very pleased with the all the staff and service. Special thanks to 小关 at guest relationship.
Oversæt
Svar fra overnatningssted: Dear Guest, thank you for staying at Empark Grand Hotel Beijing! We are very happy to see your recognition of colleagues, we believe that no matter how much advertising, it is not as good as everyone's word of mouth, we cherish every 5-star praise, pay more attention to the personal feelings of each guest, "serve with affection, work hard" is the corporate philosophy that Empark Grand Hotel has been inheriting, we will always be by your side, pay attention to your feelings, we make up for it in time, leave the dissatisfaction to us to resolve and improve, we expect to leave you with a comfortable, beautiful experience and our sincerity, looking forward to your next visit, Have a great day!
Jiahong
Grand Deluxe-værelse med kingsize-seng
Overnattede i apr. 2024
Forretningsrejsende
1 anmeldelse
2.7/5
Slået op den 8. maj 2024
The noise is too loud, there is always a sound like a compressor running, a very deep noise that makes it difficult to sleep, changed three rooms and could not avoid it, highly do not recommend this hotel. Also in the three rooms that have changed, the air conditioning I could not run as I wanted, the temperature was not at all up to the setting, b for example 22 degrees Celsius, it was always higher than 27 degrees
Oversæt
Svar fra overnatningssted: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate you bringing these issues to our attention, as it allows us to address them and continually improve the experience for all our guests.Please accept our sincere apologies for the inconvenience caused by the noise and temperature control problems you encountered during your stay. We strive to provide a peaceful and comfortable environment for all our guests, and it is regrettable that we fell short in this regard.We have thoroughly investigated the matter and identified the source of the noise as a malfunctioning compressor in the HVAC system. Our engineering team has already taken immediate action to rectify the issue and ensure the proper functioning of the equipment. We have also reviewed the temperature control settings in the rooms you occupied and will be making the necessary adjustments to ensure they are operating as intended.We understand the importance of a good night's sleep, and we are committed to doing everything in our power to address these concerns. Please be assured that we take all guest feedback very seriously and are dedicated to providing a superior level of service and accommodations.We hope you will give us another opportunity to host you and restore your faith in our hotel. If there is anything else we can do to make your next stay more enjoyable, please do not hesitate to let us know. We value your business and look forward to welcoming you back soon.Sincerely,
Gæstebruger
Deluxe-værelse med 2 senge
Overnattede i okt. 2024
Rejs med venner
1 anmeldelse
4.0/5
Meget god
Slået op den 14. nov. 2024
Excellent concierge service, all the information i request is being follow up.
Oversæt
Svar fra overnatningssted: Dear Guest, thank you very much for your excellent review and the high praise for our concierge service! We are thrilled to know that our concierge team has been able to meet your needs and provide you with the information you requested in a timely and efficient manner. Our concierge team strives to offer personalized and attentive service to every guest, ensuring that your stay is as comfortable and enjoyable as possible. Your feedback is invaluable and serves as a great motivation for us to continue improving and exceeding your expectations. Thank you once again for your kind words and wish you all the best!
Mamta
Deluxe-værelse til 3 personer
Overnattede i maj 2024
Familie
1 anmeldelse
5.0/5
Enestående
Slået op den 7. jul. 2024
Very impressed by the standards. It matched the specs given on the website. Staff is friendly. Excellent location and buffet breakfast. Overall really satisfied.
Oversæt
Svar fra overnatningssted: Dear Guest, thank you for staying at Empark Grand Hotel Beijing! We are very happy to see your recognition of colleagues, we believe that no matter how much advertising, it is not as good as everyone's word of mouth, we cherish every 5-star praise, pay more attention to the personal feelings of each guest, "serve with affection, work hard" is the corporate philosophy that Empark Grand Hotel has been inheriting, we will always be by your side, pay attention to your feelings, we make up for it in time, leave the dissatisfaction to us to resolve and improve, we expect to leave you with a comfortable, beautiful experience and our sincerity, looking forward to your next visit, Have a great day!
Mbonya Nkondo
Deluxe-værelse med queensize-seng
Overnattede i apr. 2024
Solorejsende
1 anmeldelse
5.0/5
Enestående
Slået op den 3. maj 2024
Thank you for the five-star experience. I specifically want to thank Joseph (a member of the concierge) for his excellent service.
Oversæt
Svar fra overnatningssted: Thank you very much for your stay and appreciation! We are glad that we can bring you a wonderful time during your trip, and with your support and love, our hotel has achieved 96.6% NPS consumer satisfaction! We believe that there are friends like you, your praise is the driving force for us to continue to improve, but also our young service team is the happiest moment, we always believe that a good reputation must be recommended from the guest satisfaction, we will do a good job in every service link, live up to your high expectations for the hotel, looking forward to your visit again!
teddys box
Deluxe-værelse med queensize-seng
Overnattede i jun. 2024
Forretningsrejsende
12 anmeldelse
5.0/5
Enestående
Slået op den 11. aug. 2024
great hotel with great service and convenience
Oversæt
Svar fra overnatningssted: Thank you very much for your stay and appreciation! We are glad that we can bring you a wonderful time during your trip, and with your support and love, our hotel has achieved 96.6% NPS consumer satisfaction! We believe that there are friends like you, your praise is the driving force for us to continue to improve, but also our young service team is the happiest moment, we always believe that a good reputation must be recommended from the guest satisfaction, we will do a good job in every service link, live up to your high expectations for the hotel, looking forward to your visit again!
Gæstebruger
Deluxe-værelse med queensize-seng
Overnattede i maj 2024
Par
9 anmeldelse
3.7/5
Slået op den 10. jul. 2024
Nice enough hotel. Clean and feels expensive
Oversæt
Svar fra overnatningssted: Dear guests, thank you very much for coming to Empark Grand Hotel Beijing, we are very sorry that the hotel prices may fluctuate due to market changes. Your comments prompt us to strive to provide value for money products and services. Meeting and exceeding guest expectations is the direction we pursue. If you have any specific comments and suggestions, please feel free to contact us, we will listen carefully and strive to improve. Thank you for your feedback, hope we have the opportunity to provide excellent service next time, I wish you a happy work and life!
Gæstebruger
Grand Deluxe-værelse med kingsize-seng
Overnattede i nov. 2023
Forretningsrejsende
4 anmeldelse
5.0/5
Enestående
Slået op den 12. dec. 2023
great experience! excellent service plus the best mattress! Dora is the best!
Oversæt
Svar fra overnatningssted: Thank you for staying at Empark Grand Hotel Beijing, we are very happy to see your recognition of colleagues, we believe that there are friends like you, in order to make our pace full of confidence and hope, thank you for your encouragement, we always believe that a good reputation must be recommended from guest satisfaction, we will do a good job in every service link, live up to your high expectations for the hotel, I wish you all the best
Miya_Ibragimova
Deluxe-værelse med queensize-seng
Overnattede i aug. 2023
Forretningsrejsende
9 anmeldelse
4.0/5
Meget god
Slået op den 6. okt. 2023
Not bad, but the hotel is a bit old but the service was good. So no complains.
Oversæt
Svar fra overnatningssted: Valued guest, thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed our good service during your stay. We are constantly working to improve our facilities and services to provide a better experience for our guests, we appreciate your understanding and hope to have the opportunity to welcome you back in the future.
Gæstebruger
Deluxe-værelse med 2 senge
Overnattede i jan. 2023
Forretningsrejsende
48 anmeldelse
5.0/5
Enestående
Slået op den 10. feb. 2023
Great place to stay , nice area, friendly staff. Will stay there again for sure
Oversæt
Svar fra overnatningssted: Thank you for staying at Beijing Empark Grand Hotel and for your support to the hotel, this is what our servicer have been pursuing, your appreciation gives the hotel a great encouragement, we will continue to maintain enthusiasm, committed to making every guest feel at home, eagerly looking forward to your visit again, Have a nice day!
Juliana Binte
Grand Deluxe-værelse med kingsize-seng
Overnattede i okt. 2023
Familie
3 anmeldelse
5.0/5
Enestående
Slået op den 26. dec. 2023
Wow. A great hotel.
Oversæt
Svar fra overnatningssted: Valued guest, thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed our good service during your stay. We are constantly working to improve our facilities and services to provide a better experience for our guests, we appreciate your understanding and hope to have the opportunity to welcome you back in the future.
Gæstebruger
Deluxe-værelse med 2 senge
Overnattede i aug. 2023
Forretningsrejsende
2 anmeldelse
5.0/5
Enestående
Slået op den 13. sep. 2023
Vicky很好 hotel is good
Oversæt
Svar fra overnatningssted: 衷心的感謝您下榻北京世紀金源大飯店,看到您對世紀金源的認可,我們非常高興,您的誇獎就是我們繼續努力、不斷進取的動力,我們相信有像您一樣的朋友相伴,我們將一如既往的為每一位客人提供優質貼心的服務。我們的酒店毗鄰世紀金源購物中心, 吃喝玩樂影院, 一應俱全,同時酒店還擁有4萬平方米的地下空間,已成為京城首座融匯運動主題的商業綜合體-KALCITY能量城市,融運動,康體,美食,休閑,科技體驗於一體,亦是當代網紅打卡聖地,我們秉承着”尊榮體驗 源自於心“的服務理念,希望您在住宿過程中感受到無微不至的照顧和關懷,期待您的下次入住,讓我們為您創造更美好的住宿體驗,祝願您生活愉快
Gæstebruger
Grand Deluxe-værelse med to enkeltsenge
Overnattede i dec. 2022
Familie
1 anmeldelse
5.0/5
Enestående
Slået op den 25. jan. 2023
very good
Oversæt
Svar fra overnatningssted: 衷心的感謝您下榻北京世紀金源大飯店,非常高興從您的點評中得知此次入住給您留下如此美好的印象,酒店坐擁帝都,遙望青山,以匠心獨韻、巧思佳境的空間設計和以客為尊的服務態度為您帶來温暖如春的服務體驗,春節期間酒店萃嵐亭日式餐廳推出饗悦日式爐端燒套餐,秉承着一絲不苟的飲食日餐特色,把季節感濃郁的素材以五味,五色、五法為基礎,用五感來品嚐的料理,極工盛器,配合食物,造型美輪美奐,每一道菜都細緻入密,更有留白,讓人不忍下箸,期待您的下次光臨。