SpringHill Suites Houston Baytown

房間還好，不知道為什麼會有20美金的扣款，莫名其妙，這次來美國一直被莫名其妙的扣款，不知道哪個環節出問題

Great facility. Rooms are quite nice and spacious. Hallways are clean. Foyer is wonderful and convenient for meeting people and visiting. Just a great environment. Great staff too. Definitely 5/5 stars . Pool is good too. Gym although small is clean and tidy and inviting. Because of lack of time, I personally did not make use of it. But did see it on the way to the pool.

Decent location with a cracker barrel, whataburger, waffle house and more nearby. Breakfast items were running low om 2nd day so we decided to go to cracker barrel. The odd thing was I got questioned on why I wanted three key cards. Bathroom toilet and sink devided from shower area. First morning our day was delayed by fire alarm going off.

I love this place! The staff is full of energy and so helpful. The hotel is clean and the breakfast is great. I will continue to stay here with my business travel to Baytown. Thank you Irma Longoria, Martha, Cynthia and Clara. You all are a winning team.

This hotel was very clean. Our room was as good as we've had in a motel. The key was a bit of an issue I got locked out 2 times. The breakfast sausage gravy was obviously canned but it was very poor quality. Coffee was good. Some decaf tea available would have been good. If I'm in Baytown I would stay here again for sure.

Cinthia the manager there was amazing I was there for a business event. From setting up the event room to the service she provided to us it was like no other hotel I have been in. I recommend this hotel eye closed you will love it! Cinthia again thank you for everything you were so amazing and without all your help and your staff we couldn’t have done this!

Pros-the room was clean and the staff was really nice. Cons-the pool was crazy dirty and had algae. They ended up closing the pool after two days. The breakfast was ok but basic powder eggs and microwave bacon. They need to maintenance their elevator. The bed was broken and leaned to one side. Also my husband had to fix the toilet seat. It was crazy loose to the point it would slide. This place is ok if you need somewhere to stay for a work trip or in a pinch. If you are planning a vacation I would suggest spending the extra money and stay somewhere else.

Rude staff cannot complete simple tasks all other Marriott’s helped me out without any problems except for this one. I am a government employee and they didn’t ask for my tax exemption form. Since I was traveling a long distance I had to stay at 4 other Marriott’s across the USA. The last one asked for the form and I turned it in. I told them I didn’t turn it in at the other locations so they advised to call them. All the other Marriott’s I stayed at told me to email them the form and they will refund me the difference, except for this location. The staff at this location avoided me for days. I finally got someone on the phone and they advised me that they were not a real Marriott location.

First, we didn’t get a chance to stay here but we got a chance to experience customer service. Close-by hotel cancelled our reservation - no warning - we found out when we pull in at 12:40am-ish. Yes… at midnight ! We came here looking for a room but they were full too, now here’s where things change. The manager, Leticia, went out of her way to call another hotel for us and confirm they had a room. She didn’t have to do that, and because of that, we were able to sleep in a room not spend half the night searching. THANK YOU, Leticia! She truly is a gem!