Zest Hotel Harbour Bay Batam

Clean hotel, many nice restaurants and entertainment. It is beside the ferry terminal. Great place to stay

Sad but true, i was denied checking into the hotel even after receiving the confirmation. In addition, the establishment took quite a while in resolving my status and did not extend further communication. I had to outsource for another establishment for my stay. However, TRIP.com's staff did an initiative communication with me and pretty much enlighten the bad experience i had with the hotel's establishment. I thank them for being responsive. In conclusion, no more "Zest" for my next accommodation list to facilitate my stay within the vicinity.

Hotel location is perfect, just about 5 minutes walk from the Harbour Bay Ferry Terminal. I didn't get an Extra Bed as indicated in my room reservation. The reception said all extra beds were taken up. It seems the extra bed were granted to Guests on first-check-in-first-served basis. I ended up paid an additional room. Rooms are not sound proo. Noise from construction works across the road that continue working through the night and music from the Night Market disturbed our sleep. Breakfast was good but wish to have more varieties.