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Bekræftede anmeldelser
Placering4.5
Faciliteter4.3
Service4.4
Renlighed4.7
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Gæstebruger
Deluxe-værelse
Overnattede i nov. 2024
Solorejsende
22 anmeldelse
3.0/5
Slået op den 29. dec. 2024
Good location, close enough to the sagrada familia. Quiet at night.
However, compared to other 5-star hotels, this hotel has a very small lobby and crude elevators that don’t match a 5-star rating. Hardware-wise, it’s probably 4-star at best.
Service - Concierge staff was polite upon check in, but the display of hospitality stopped there. Thereafter, door men at the gate didn’t greet or even acknowledge guests upon leaving or returning to the hotel. Considering the hotel lobby was so small that guests literally passed by in front of them, it came across as quite indifferent and awkward.
Amenities - There were intermittent sounds of water dripping onto a metal surface in my room during my stay. My guess is the air con system had some flaws. I asked the concierge to send people to check when I was outside (which they did), but there was no follow up afterwards and the dripping sound remained the second night. Besides, the staff who entered my room for checking took away my room card from the electricity holder, which should have never been allowed for safety considerations because the room card was registered under my name and no other person should have it during my stay.
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our central location.We are truly sorry to learn that you didn't feel properly greeted by our staff. Your feedback is invaluable and will help us ensure a more welcoming and attentive service moving forward.Regarding the issue with the dripping in your room, my colleague went to check and couldn't find anything out of the ordinary at the time. However, we sincerely apologize if this caused you any inconvenience.We hope to have the pleasure of welcoming back in the future. Wishing you happy holidays and a wonderful New Year!Best regards,
Gæstebruger
Overnattede i mar. 2023
Par
20 anmeldelse
5.0/5
Enestående
Slået op den 18. apr. 2023
It is very nice location. Definitely book again.
Oversæt
Svar fra overnatningssted: Dear guest, Thank you so much for this nice review!We are delighted to know that you had a great experience and hope we will have the pleasure of seeing you back soon.Warmest regards,
Tianyue
Overnattede i nov. 2022
Rejs med venner
2 anmeldelse
4.5/5
Fantastisk
Slået op den 1. mar. 2023
The room is a bit small, but great in everything else
Oversæt
Svar fra overnatningssted: Dear Tian Yue, Many many thanks for staying with us and for taking the time to leave your thought about your experience with us. Our entry rooms are between 28 and 32m2 and for those who are willing to take more time in the hotel, we do recommend our Junior Suites which starts at 40m2.Warmest regards,
Sepehr
Deluxe-værelse(barcelona)
Overnattede i apr. 2023
Rejs med venner
39 anmeldelse
5.0/5
Enestående
Slået op den 23. maj 2023
Superrr
Oversæt
Svar fra overnatningssted: Dear guest, Thank you so much for visiting us and for your lovely feedback. Best regards,
Gæstebruger
Overnattede i mar. 2023
Rejs med venner
1 anmeldelse
5.0/5
Enestående
Slået op den 30. apr. 2023
good!
Oversæt
Svar fra overnatningssted: Dear guest, Thank you for this 5-star review. We really appreciate your feedback!Kindest regards,
Svar fra overnatningssted: Dear Guest, Thank you very much for your visit and feedback! We are very glad to read that you enjoyed your stay in our hotel and the service and facilities offered. We hope to see you back soon again! Kindest regards,
Gæstebruger
Deluxe-værelse
Overnattede i dec. 2024
Familie
2 anmeldelse
5.0/5
Enestående
Slået op den 20. jan. 2025
اتجاه القبلة
وجود شطاف
Oversæt
Svar fra overnatningssted: ضيفنا العزيز، شكرًا جزيلًا على تقييمك الرائع! نحن سعيدون للغاية لأنك أحببت اتجاه القبلة وتوافر الشطاف.يسعدنا أنك استمتعت بكل شيء، ونتطلع إلى الترحيب بك مجددًا في المستقبل، إن شاء الله!أطيب التحيات,
Svar fra overnatningssted: Dear Guest,We are glad to know that you enjoyed your stay and appreciated our hotel and the facilities offered. However we are sorry for any inconvenience, your remarks have been noted and will take into consideration.We hope to welcome you back on a future visit. Best regards,
Svar fra overnatningssted: Dear guest, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our great location and the spacious room during your stay. It’s also wonderful to know that you appreciated the complimentary bottle of red wine upon check-in. We hope you had a chance to explore the nearby restaurants and bakeries as well. Thank you for your comments about the lobby and restaurant; we always aim to improve and value your input. We look forward to welcoming you back soon! Best regards,
Gæstebruger
Cosy-værelse
Overnattede i dec. 2024
Forretningsrejsende
5 anmeldelse
3.5/5
Slået op den 8. jan. 2025
Pas si bon qu’on voit sur les photos chambre très petite
Oversæt
Svar fra overnatningssted: Cher client,Merci d'avoir pris le temps de partager vos impressions suite à votre séjour parmi nous. Nous sommes désolés d'apprendre que votre expérience n'a pas répondu à vos attentes, notamment concernant la taille des chambres. Nous souhaitons vous informer que nous disposons de différentes catégories de chambres plus spacieuses, et nous serions ravis de vous les proposer lors de de votre prochain séjour afin de vous offrir plus de confort.Nous espérons avoir l'opportunité de vous accueillir à nouveau et de vous offrir une expérience qui correspondra mieux à vos attentes. Meilleirs salutations.
Svar fra overnatningssted: Dear Guest,Thank you for your comment and taking the time to give us your feedback about your recent stay with us. We are glad to know that you appreciated our central location. However we are sorry for any inconvenience, your remarks have been noted and will take into consideration. We hope to welcome you back on a future visit. Best regards,
Svar fra overnatningssted: Dear Huangcheng,Thank you very much for your lovely comment.We are very pleased to read that you liked the hotel and you enjoyed your stay with us.Thank you for your recommendation and we hope to see you soon back in our hotel.Best regards,
Xiaosageluxun
Junior suite hjørne (2 voksne + 2 børn)
Overnattede i jun. 2024
Familie
27 anmeldelse
5.0/5
Enestående
Slået op den 3. aug. 2024
非常友善的工作人員,出行也非常方便,走路打車都很快!吃飯就更方便了,步行超多好餐廳
Oversæt
Svar fra overnatningssted: Dear Xiaosageluxun,We are glad to read that you had a great experience, and that the quality of the service and the staff was up to your standard.Thank you once again and please visit us soon again!Truly,
Svar fra overnatningssted: Dear Guest, Thank you so much for choosing us during your trip in Barcelona! We are most happy to read you had a nice stay and that your found our hotel, truly a 5 star hotel. As for your comment on breakfast, it is true that they are only translated in 5 languages, we are sorry for this,Warmest regards,