Hoteller med barer i Jacksonville Beach

"Room 416 the refrigerator is froze up and wouldn’t cool anything, I didn’t realize this until the meds I took that had to be kept cool were ruined. The beds seemed way to firm but managed ok with that."

"After booking reservations online, I arrived at the hotel and was checked in for my 3day/2night grief vacation. The next morning, I received notification from my bank with three pending transactions from the hotel for double the charges. I quickly went down to the front desk to get clarification on why. I was informed that they were not sure why I was charged but assured me that it was corrected in their system and the cost would only be be what I booked online. I explained to the clerk that my money was being held in PENDING transactions which means I have no money available to spend for food and gas. They quickly apologized and gave me a discount but it still didn’t change the fact that my money was still pending. I drove back home with the assurance the clerk cancelled the double transactions. I contacted my bank and I had to wait three days for everything to clear. This trip was suppose to be relaxing and soul searching yet I was stressed and depressed."

"Subject: Concern Regarding Bottled Water Charges Dear Team, As a frequent business traveler, I have stayed at many hotels over the past three years. However, this is the first time I have encountered a hotel that charges for the two bottled waters provided in the room. I was surprised to see a charge of USD 6 per bottle (excluding tax), which I find difficult to understand. While the bottles did have labels, I would not have consumed them had I known they were priced this high. I believe such practices are out of step with the current trend in hotel services, where complimentary water is typically provided to guests. Small issues like this can unfortunately damage the overall image of the hotel. I hope this feedback is taken seriously, and that the bottled water charges will be waived accordingly. This experience will make me more cautious when staying at BONVOY hotels in the future. Sincerely,"