Hoteller med barer i Interlaken

"Very nice design hotel, new and spacious, but what it’s lacking is the warmness of the staff. Only the new girl working there is pretty nice, the rest of the staff has lukewarm attitude. The first room I got was nice, they gave me a double bed instead of a single bed that I booked but upon enter, there was a pair of socks hanging on the toilet door. Called the housekeeping and they removed it but also realised the room is very hot, but AC is not adjustable as it is centralised. So they gave me a fan instead. Later at night I also realised it was pretty noisy as the alfresco of the restaurant is right beneath my room. And then the toilet shower is broken. I tried calling the reception and housekeeping at 9-10pm but nobody pick up which I assumed it’s probably not 24hrs service. I bear with the broken shower. Next day morning I asked to change the room to quieter one but I need to get all my stuff out by 11am which I did. I went to the reception and told them about the broken shower, with no apologies, the guy just say ya ya, that’s an easy fix. I’m still glad they changed the room for me. But like I say still hope for a better service with the money I paid. Also not enough hanging area in the bathroom, especially when the first room I got… no hanging area at all, so can’t hang towel or clothes."

"Old fashioned room has no air con, needs to use the table fan provided. In addition, the window almost dropped off. Room is dark as not enough lights. Not enough electricity plugs available for charging 4 devices (phones and tablets). Beautiful river facing from the window. Conveniently located near the train station and shopping."

"Sorry it took me awhile to give my review as I just returned home. We are so grateful to Hey Hotel for saving our holiday in Switzerland! We had originally booked an Airbnb (to experience stay in a house) near the interlaken west train station. Upon checking in, to our horror, the flat is so disgustingly dirty and smelled rotten. Not only that, there was roadwork in front and the security to the unit is also lacking. We immediately booked our remaining stay at Hey and our trip was saved! The service staff, a bespectacled gentleman, gave us a free check-in early in the morning and upgraded us to the best room for 4 — no qn asked! We have clean room and best view. The breakfast has amazingly good spread. And at a much cheaper rate than the Airbnb which offered nothing but burnt spice, dirty broken toilet and sticky, greasy flooring."

"Friendly staffs especially the lady serving breakfast and coffee, great location, big and clean room, upgraded our 2 single room to a 2 double room, really nice gesture. I had to leave 6am for a day trip to Jungfraujoch and was given a packed breakfast, really really appreciated the good effort. Keep it up !"

"Hotel receptionist was friendly and helpful! The hotel room was spacious, clean and comfortable with 2 sinks ! The room service was great! It was always kept up to date and cleaned! I would definitely recommend, it’s 10 mins walk away from the Interlaken OST, coop supermarket, 10 minutes walk from Interlaken central cut across to eatery places (like Chinese, Indian, western cuisine, and even macdonalds ) ! Hotel view was wonderful too!"

"The hotel is located near Interlaken West train station, about a 10-minute walk. There is a Coop supermarket on the way, which is very convenient. Overall, the location is quite good. Check-in was fast and smooth, and the front desk staff were very friendly and helpful. Breakfast was included and it was a simple continental-style breakfast, but still nice and satisfying. The room was clean and well maintained. However, my room was located in the back section of the building. I chose this hotel mainly because it was advertised as having a mountain view. From the balcony, you can see the mountain… but only the edge of it 😂 Overall, a pleasant stay with good service and location, but the mountain view was a bit limited compared to expectations."