Right in the center of Coconut Grove, convenient to everything. Bellini Restaurant is quite good, but not stellar. Housekeeping is the best I’ve ever encountered. However, on a Saturday, at noon, they booked a little-kids birthday party at the pool. What? Adults were trying to relax, enjoy the pool, etc., but we were surrounded by a herd of screaming kids. A big mistake. Again, otherwise, a delightful stay.
The location is excellent, right on the shore of Florida Bay, with pleasant scenery, nothing to complain about. The equipment is a little old but still functional. The price is a little expensive, but maybe it's because of the school spring break in the United States. The overall stay experience is very good 😌
Review:
I arrived at 7:00 AM and found no staff, no reception, and no check-in instructions. My wife and I had to wait outside until another guest happened to come out and let us in. Inside, I met someone who I thought was staff, but he was just another guest. He tried to help me contact the hotel, but no one — not even other guests — could reach the manager.
There is no real lobby, just a yard. I waited three hours outside until someone finally responded. Then I was told I couldn’t check in until 3:00 PM unless I paid $100 extra. That’s way more than most hotels charge for early check-in which is about 20$. I asked for a refund so I could leave — they refused.
With no choice, I left my luggage with the housekeeper (the only helpful person) and had to walk around the city with my wife for six hours before coming back.
When I finally checked in, I just got a text message with a door code — no person, no welcome. The room had lots of bugs, and both of us got bitten badly overnight. There were even cockroaches in the kitchen.
This is not a real hotel. It’s overpriced, poorly managed, and has no customer service. Avoid if you care about basic hospitality.
Trip.com tilbyder forskellige kampagner og rabatter til brugerne hele året rundt. Du kan tjekke kampagnesiden for at se, hvilke kampagner der er tilgængelige på Trip.com.