Sapphire Hotel

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THIS HOTEL IS A CHEAT... THEY DOUBLE CHARGE YOUR CREDIT CARD AND YOU NEVER GET THE MONEY BACK.. I AM STILL FIGHTING FOR MY MONEY BACK. THEY ARE TOTAL FRAUDS ... AND TOO ADD TO THAT THE HOTEL IS PATHETIC AND THE STAFF EVEN WORSE... IN ALL MY YEARS OF TRAVEL.. THE ABSOLUTE WORST HOTEL EVER...

We are from the Rotary club of Margao Goa India and were on a holiday trip to Baku from 24th to 29th March, total of 29 people 15 rooms. We reached hotel Sapphire on 24th night at around 12 am after allotting our rooms two rooms the flushing cistern was not working after lot of arguments they changed one room other room they sent the plumber in the morning. Health faucets in all rooms are on the left side and can be used only by opening the tap below which splashes water all around. On the last day we are told that in one room water from the toilet has seeped into the living area and is charged penalty of $ 200. When asked for proof they did not have any. In another room they said that the boy of 7 years who was with us urinated on the bed and is charge penalty of $ 500. They were not ready to listen to any of our pleads to at least reduce the penalty and threatened us that they would call the police and we would have to go to the police station. As we had our flight t catch the persons occupying the rooms had to pay the huge amount. This is pure extortion and would never recommend this hotel to anyone

The worst hotel

We had booked through an agent and airline package, promising us this to be a 5 star hotel. Unfortunately not fit for a 2 star No customer service, no facilities, no amenities, only location is a plus, breakfast so very poor too. Aida is very helpful at breakfast but there is hardly anything to serve. 5 minutes walk to Nizami street, store nearby location central. Hotel not the greatest

I can not have words to explain my disappointment about this terrible hotel. Awful service, a cockroach nightmare and a poor hygiene especially considering the Covid time. - "What else to desire from a "5*" hotel?!" Don't make my mistake of turning your stay into a a real struggle. I had to cancel my stay in the middle of night, - lost of money and patience; will never forget the unnecessary hassle this hotel caused me. The only good thing was location- near the center but considering that there are some other way much better hotels in regards with hygiene and professionalism. During the stay I had a chance to talk to some other Guests; their dissatisfaction were to the skies too! Folks, if you are the one valuing your time and nerves, then RUN!