Headland Tropicana Resort

Stayed in unit 8. Apartment was clean and tidy. Our check in instructions were not very clear. It said that access to car park was in the next street. It's on a busy road and parking was hard to find. After finding parking, we got all our luggage and groceries out of car and crossed the busy road. The remote to the garage was on the kitchen counter, which you have to use to access the garage. Little did we know, is that the garage is in the same building with internal access. Unit 8 is on the ground floor and lots of foot traffic. The front facing patio and large windows had no blinds or dark curtains. One could see straight into the apartment when it's dark when you have a light on inside. I did notice that our apartment was the only one with this issue. This is the last time I book through AIRBNB as we had to pay a cleaning fee, yet had to make sure all rubbish was disposed of, and dishes to be cleaned and packed away, so no dishes were allowed in dishwasher. Upon leaving, we had to make sure the remote to the garage had to be left on kitchen counter. That meant that after packing the car, we had to return to apartment to leave the parking remote inside the building. We noticed that other tenants were allowed to use their key to open the garage door and drop key in drop box. My wife phoned the host to ask if we could do the same, as this would make our check out much easier, due to insufficient parking in front of resort. Jodie, the rude host, said no. My wife then said that it seemed a bit backward, that is when Jodie just hung up. The facility is well maintained and is in a very good location. The unit was neat and tidy just pity our short stay had potential to be a very good one.

Loved this place. We stayed in unit 25. it had amazing balcony views of the ocean. Very clean. Beds were very comfortable. Great big TV with a sound bar. Very close to the beach, restaurants and bars. Chilling by the pool was so peaceful we didn’t want to leave. Highly recommend this place.

Lovely location and managers were lovely and helpful, kids enjoyed the pool. But the apartment was very old and tired. Nothing felt clean, we had to rewash any dishes that we wanted to use, the carpet and couches felt dirty. Beds were so uncomfortable. One thing I found strange is there was not a single hook or rail to hang towels etc.. in the bathroom? We ended up hanging towels over the door, on door handles etc.. very strange. As others have mentioned, there are no lifts to rooms, this didn’t bother us as we are fit and it was only three flights of stairs.