VIVA Sunrise

I’m not one for leaving reviews to often, I first came to this hotel in April 2024 with the family and we enjoyed it so have come back in October half term I didn’t leave a review then but now they need one! First let me say we are a family with 4 kids ages of 9,8,3 & 4 months (busy holiday and currently still here) but I did not expect what they did for Halloween oh my god they started of 30th and it went on for 3 days of celebration of Halloween the hotel was decorated and so was the entire pool area and show are like I have never seen before, the went to town on this event they made sure all lights was red, decorations hanging everywhere the staffed all dressed up amazing the displays was great I mean they took this task seriously! They knew the assignment and they did more that deliver they smashed it out of the park!!! Well done I mean very well done! Hotel : well the hotel is very nice and modern and kept very clean, the sports bar is great and so are all over areas such as gym and restaurants Food : the food was good it had lots of variety and was always of good quality although typical buffet style but cannot fault it and my kids are fussy but they are extremely well every day, restaurant staff was very helpful and very professional so friendly and couldn’t do enough for you. Staff: all staff was great and friendly from the moment you arrive reception are fantastic, cleaning are great, bar staff are just amazing just cannot fault any of them they all deserve to be paid more! Animation team: well where to start, where do they get their energy they must be knackered everyday but you would never know they all try so hard all day every day! There is activities constantly from t shirt making to shooting to Zumba it’s just great and one day they had a mechanical bull to ride! Yes I smashed it! What was really nice is Gina and Elias and the animation manager remembered us from April when my wife was pregnant and was so excited to meet baby! Honestly these people make this hotel and are the main reason we came back! They should all be so proud of them selves for a great season! Pools: this hotel has 3 pools one for the baby’s with little slides etc which is good just too cold, the main pool with the bouncy cushion is great but absolutely freezing! The other pool is heated and where most people went. The life guards are great super friendly and helpful there is no smoking or vaping round the pool and as someone who does smoke this was good for the kids so was nice to see. Bad part of pool : Unfortunately there is no inflatables allowed which is very annoying because the hotel will sell you them only to be told no by a life guard (who does this in such a nice way genuinely nice person) the hotel management has banned them for health and safety which I totally get but don’t sell them in your own shop then! I did complain and wanted my money back which the hotel accommodated no problem as it was from their shop but if it was somewhere

Absolutely amazing hotel with the loveliest staff members and the greatest animation team. This was for us our first mommy-son (all-in) vacation, we had a blast! Everyone is super friendly, clean rooms, nice food and drinks and a lot of entertainment going on!

Very nice staff, with an incredible high standard. They made up for the lacks of the hotel. They all go very far to make sure the guests are having the best vacation possible. This year we tried the “Selection Club” because of all the mentioned advantages, but will go home disappointed. The plumbing at the hotel is ridiculously under dimensioned and if you try to take a bath around 6pm in a room on the 5th floor, the water pressure is so low that you need to use one hand at all time to get the small amount of water you get to come out of the overhead shower head. They advertise with late checkouts for “Selection Club” but when you ask for it they can’t tell you until the morning you have to leave and the it is always denied. When all that is said, we have been coming here for the last 13 years (minus the corona years) and in general we are very happy leased with the hotel. Mainly because the staff are the best and the go above and beyond to make your stay the best. Thank you VIVA sunrise for yet another great holiday.