Iberostar Selection Diar El Andalous

Le service est bien !

This is me and my partner’s second time staying with Iberostar and i cant express enough how amazing both holidays have been. From the staff to the food, all the entertainment and the housekeeping staff, pretty much everything was perfect for us. We arrived at the hotel at around 10.30pm and after talking with the reception and getting our all inclusive bands we were quickly taken to the dining room where they had kept back a selection of buffet items just for us even though dinner had ended a while before. Our room was ready for us after dinner so we went and unpacked and of course headed straight for the bar, all of the bar staff were amazing especially Fethi and Kavel. They had loads of different cocktails and even a specials board that would have one new cocktail and mocktail everyday which were always great. The buffet for breakfast lunch and dinner all had great options, I am more of a picky eater, I was more than happy and my partner found so many different things to try everyday that were delicious. The chefs stand in the dining room and cook fresh right in front of you and they are all more than happy to answer any questions about the food. The entertainment staff made our holiday. Zico, Kitty, Nora and Lilo did everything they could to make our holiday special, they are all so good at what they do and we will be coming back just to see them again. Unfortunately one member of the entertainment staff interrupted what was an otherwise perfect holiday. My partner and our friend were playing the air hockey machine in the sports bar and it had stopped working half way through a match, our friend had went to find help and came down with a staff member called Zuba. After we explained what happened with the machine he proceeded to speak to my partner and friend like they were stupid, insisting that they didn’t understand how the game worked and even at one point said that “this isn’t my job” implying he didn’t need to try and help us out. He was extremely rude and dismissive. Granted the situation doesn’t sound very serious but Zuba stuck out to all of us, I guarantee if we had asked any other member of staff to come and help us they would have done anything they could to help, and at the very least been polite to us. We told staff about how he had been acting with us and a while later he showed up again trying to cover for himself, telling us that we don’t understand and that we shouldn’t of been angry. After asking him politely to just leave us alone for the rest of the night he still floated around where we were, staring at us, it made all of us very uncomfortable. This didn’t ruin the rest of the holiday for us but when everything else is so perfect Zuba stuck out to us as someone who doesn’t fit in with the rest of the team. We went on quite a few trips outside of the hotel and it’s so easy to sign up, Freddy and Aladin are always floating around the reception ready to tell you about what’s happening throughout the week. Freddy took u

I did not have great expectations when arriving, but man - this place really blew me away! Right from the first moment I felt so welcome and comfortable. I had probably the best customer service I have ever received! The staff did the extra effort to make me feel relaxed and have to have stressles holiday. Specially the dinner in the hotel was awesome - everyday changing Tunisian and Mediterranean delicates you could choose of. The pool area was clean and service was running like a Swiss clock throughout the day. Every time when I had a question or problem, I reeived the help immediately - one of the reception worked even sew a loose button to my shirt - you can call that a customer service. Dear staff of Diar el Andalus - you made my vacation - I am so grateful to you and will most definetely return again!