Question 1

How to choose a car model suitable for Tokyo driving?

Accepted Answer

For driving in Tokyo, we recommend renting a small car or compact car. They offer greater agility on narrow city roads and make parking more convenient.

Question 2

How to find the best car rental deals for Tokyo?

Accepted Answer

If you want to explore Tokyo freely, we recommend choosing an option with unlimited mileage or a full-to-full fuel policy, rather than a half-to-full fuel policy. We also clearly display car and van rental options with free cancellation. Simply search on Car rentals in Tokyo, and you'll see prices from hundreds of suppliers within seconds. On the search results page, you can use various filters to compare options for your preferred car rental type and quickly find the best car rental deal from all offers.

Question 3

Where are the most popular car rental locations in Tokyo?

Accepted Answer

In Tokyo, we recommend renting a car from Narita International Airport.

Question 4

How can I cancel or modify my car rental booking?

Accepted Answer

Sorry, you cannot modify any car rental bookings. Once a booking is confirmed, it cannot be changed online. You can try to cancel and rebook for your desired pick-up and drop-off times, or contact the car rental supplier for help.

Question 5

How old do I need to be to rent a car in Tokyo?

Accepted Answer

Car rental suppliers in Tokyo typically only rent cars to customers aged 18 and over. Some suppliers may charge an additional fee for younger drivers (for example, those aged 25 and under). For detailed age requirements, please refer to the rental supplier's terms and conditions.

Question 6

What ID and information do I need to provide to rent a car in Tokyo?

Accepted Answer

Depending on the car rental supplier you book with and the country/region you are traveling in, the rental provider may require certain IDs (a valid driver's license, your passport, credit card, and other IDs with your name and address on them) and a printed booking voucher. We highly recommend consulting your car rental provider and the local embassy or consulate of the destination country/region (or visiting their website) before booking. Remember, all passengers are responsible for preparing the correct IDs before traveling. Important reminder: When picking up the car at the branch, fees for all additional drivers and extra equipment must be paid. Please consider these fees when using a credit card. If a valid credit card cannot be presented, or if there is insufficient available credit on the credit card, or if the credit card is not in the main driver's name, staff may refuse to let you pick up the car. In this case, refunds are not possible.

Question 7

Do I need to purchase insurance when renting a car from Tokyo?

Accepted Answer

Car rental insurance is an important factor to consider when renting a vehicle. By reducing potential risks and liabilities, it provides protection and peace of mind during your trip. Whether you're taking a road trip, traveling for business, or just need a temporary ride, the right coverage can help you avoid financial trouble and unexpected expenses. Rental companies typically offer various types of coverage, including Personal Accident Insurance, Personal Effects Coverage, and Collision Damage Waivers. Be sure to review the options provided by the rental company, assess your risks, and choose the right coverage for a completely worry-free rental experience.

Question 8

Why should I choose Trip.com to book my car rental in Tokyo?

Accepted Answer

Trip.com offers one-stop platform services to unlock exclusive car rental deals for your Trip.com Flight + Hotel itinerary. Plus, Trip.com car rentals come with a flexible cancellation policy, giving you more flexibility in planning. If your flight, train, or bus booked on Trip.com for the same itinerary is delayed or canceled, contact us so we can help keep or cancel your car booking for free.

Question 9

Can I pick up and return the car at different locations on Tokyo?

Accepted Answer

To drop off your car at a different location, simply select "Drop off at a different location" and choose your drop-off location. We'll show you all matching one-way rental results.

Question 10

What is the speed limit in Tokyo?

Accepted Answer

We recommend that you check the speed limits in Tokyo before picking up your car.

Question 11

Can I add an additional driver to my car rental booking?

Accepted Answer

Please check with your car rental branch regarding age requirements and standard charges for additional drivers.

Question 12

Can I rent a car for a month or longer in Tokyo?

Accepted Answer

Most car rental suppliers offer long-term rentals. Since the rental period is extended, we recommend booking in advance. You can check the latest car rental resources in Tokyo on Trip.com.

Question 13

Tilbyder I barnesæder?

Accepted Answer

I regioner, hvor barnesæder er obligatoriske, kan du leje dem hos tjenesteudbyderen. For at finde ud af, om barnesæder er tilgængelige i regioner, hvor de ikke er obligatoriske, kan du tjekke bookingsiden. Når du vælger en bil, skal du bemærke, at hvert barnesæde optager 1,5 almindelige sæder.

Question 14

Hvor møder jeg chaufføren?

Accepted Answer

Afhentning i lufthavnen: Når din booking er bekræftet, kan du se chaufførens mødested på siden med bookingoplysninger. Aflevering i lufthavnen: Chaufføren venter på dig på den adresse, du angav under din booking.

Question 15

Hvordan kontakter jeg chaufføren?

Accepted Answer

Chaufførens kontaktoplysninger vil blive sendt til dig via e-mail mindst 12 timer før afhentning. Du kan også finde disse oplysninger på siden med bookingoplysninger. Hvis tiden mellem indsendelsen af din booking og afhentning er mindre end 14 timer, vil chaufførens kontaktoplysninger blive sendt til dig via e-mail inden for 2 timer efter bekræftelse af bookingen. Hvis du rejser i udlandet, anbefaler vi, at du aktiverer international roaming for at sikre, at du kan komme i kontakt med leverandøren. Bemærk: Nogle leverandører sender dig muligvis chaufførens kontaktoplysninger så sent som 2 timer før afhentning. Disse leverandører omfatter Holiday Taxis, Intui.Travel Transfer, Talixo, Smart-Ryde, Heycars og Sixt.

Question 16

Hvornår modtager jeg min refundering?

Accepted Answer

Hvis du afbestiller din booking inden for perioden med gratis afbestilling, vil din refundering blive udstedt til din oprindelige betalingskonto inden for 7–14 arbejdsdage. Bemærk, at der ikke udstedes refundering efter perioden med gratis afbestilling.

Question 17

Hvordan afbestiller jeg en booking? Bliver jeg opkrævet et gebyr?

Accepted Answer

Du kan afbestille din booking gratis på siden med bookingoplysninger inden fristen for gratis afbestilling. Bemærk, at når en booking er afbestilt, kan den ikke gendannes. Hvis afbestillingsfristen er overskredet, udstedes der ingen refundering.

Question 18

Beregnes prisen pr. bil eller pr. passager?

Accepted Answer

Gebyrer for brug af bil beregnes pr. bil, ikke pr. passager. Vælg os for en rejse uden bekymringer.

Question 19

Hvordan bruger jeg en kampagnekode?

Accepted Answer

Hvis din konto indeholder en kampagnekode til lufthavnstransport, anvendes den automatisk under bookingprocessen, og det tilsvarende beløb trækkes fra bookinggebyret. Hvis du har flere kampagnekoder, kan du vælge den kampagnekode, du ønsker at bruge (kampagnekoder, der ikke kan anvendes, nedtones). Hvis du har en generel kampagnekode tilgængelig til lufthavnstransfers, kan du kopiere og indsætte den i det tilhørende indtastningsfelt i forbindelse med din booking. Gennemgå vilkår og betingelser for kampagnekoden for at bekræfte, om den kan anvendes.

Question 20

Hvor mange stykker bagage kan der være i bilen?

Accepted Answer

Se siden med biloplysninger for oplysninger om bilens passager- og bagagekapacitet. Generelt svarer 1 stykke bagage til en kuffert på 60 cm ved beregning af bagagekapacitet. Bagage, der overstiger denne størrelse, skal tælles som 2 stykker.

Question 21

Hvor lang tid i forvejen skal jeg booke?

Accepted Answer

Ved booking af lufthavnstransport skal du muligvis tage højde for tidsforskelle samt efterspørgslen efter biler og chauffører i forskellige sæsoner og regioner. Vi anbefaler generelt, at du booker din transport 48 timer i forvejen for at tage højde for disse faktorer, men vær også meget opmærksom på meddelelser fra flyselskabet og lufthavnen.

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