Hoteller med Parkering i Hessen, Tyskland

The room service for breakfast was great, the hotel provided an entire set table with the requested meals laid out. The location was perfect for access to the US consulate and the public transport was right within walking distance.

I stayed for one night. The hotel was very clean and had a great location. Most of all, Mohamed at the front desk was kind and wonderful.

If a hotel's rating was based purely on the room itself, I would recommend this hotel. However, there are a number of things that were very dissapointing. 1. No toothbrush available. Not even to purchase. The receptionist told me in a cheerful, singsong voice that the hotel has no toothbrushes, followed by a very insincere 'sorry'. If id been informed of this in advance i would have brought my own but my booking was for a long layover and my luggage was checked through to the next destination. 2. The hot water wasn't hot. It was quite warm but i wanted a hot shower and couldnt get one. 3. No airport shuttle despite information about a shuttle being available in various places on the web. When I asked to have a taxi booked, I was told i could walk as its only 10 minutes. It might be 10 minutes but its alongside a flyover and very busy roads into the airport. It is also the middle of winter. I insisted on a taxi. The welcome brochure has a guarantee of happiness on the back, however that's really a false promise if they can't even supply a toothrush.