Posthalterei Betreiber GmbH und Co. KG

I am utterly disappointed with the customer service I received. From the moment I walked in, it was clear that the staff couldn’t care less. They showed no interest in helping me, and when I asked for information, I was met with blank stares and vague answers. It felt like I was being a burden just for asking simple questions. The experience was completely ruined by the dismissive attitude of the staff, especially an older man with grey hair. His demeanor was not only unhelpful but downright disrespectful. He made me feel like my concerns didn’t matter at all. I expected a basic level of professionalism, but instead, I encountered an indifferent and apathetic team. This is not how customers should be treated, and I will not be returning.

Hardly a 3 stars hotel. They were probably a good romantic hotel years ago. Fells like they got lost in trying to be a romantic hotel, a business hotel and a family hotel for Legoland all on same time. Terrible Service. No room service, no fridge at the room. dinner is chaotic. And they made a mistake on booking our room and were not proactive in repair their system Error. . But breakfast is really good.

We didn't stay at this hotel sadly but we booked a dinner for two an hour ahead which wasn't a problem. We were able to eat outside which was situated in a lovely courtyard. Staff very friendly and the food was great. I have to single out the creamy chanterelle soup. Without exaggeration it was the best soup I've ever had. Would done here again any time.

Stayed for a business trip for 2 nights. Hotel is nicely renovated and very clean and the employees were very nice and helpful. . I would highly suggest that during the summer months the hotel purchase fans for the rooms as the majority of the rooms including ours do not have air conditioning and it was extremely hot in the room. We opened the window however our room faced the courtyard where the restaurant is located so it was very loud until late hours of the night. Having a fan or portable air con unit would make a big difference.

Eine imposante alte Anlage die mit viel Geschmack und Kapital ins 21 Jahrhundert geführt wurde. Sehr schöne Zimmer; tolles großzügiges Ambiente. Wir waren Übernachtungsgäste auf der Durchreise. Zum Restaurant können wir nichts sagen. Zwar hatten wir ursprünglich geplant dort zu essen. Da es aber sehr leer war (an einem Freitagabend) hatte uns dann der Mut verlassen.

L’hotel potrebbe essere bello ma tutto viene rovinato dall’accoglienza (o non accoglienza) della signorina della reception. Siamo di passaggio per una notte, vediamo l’hotel su Booking ma siamo molto vicino, decidiamo di passare dato che c’erano diverse disponibilità. Noi avevamo visto due camere per 194 euro ma la signorina, che non alza mai lo sguardo dal pc, ci dice che non ce ne sono più, ha solo due camere per 1120 euro. Le facciamo vedere Booking alza le spalle e ride. Arriva il proprietario e la risolve asserendo essere un disservizio di Booking. La signorina ci ha provato, ma forse l’ha sparata un po’ troppo grossa. Assenza di aria condizionata in tutto l’hotel. Le camere sono caldissime, non c’è aria condizionata neppure qui, poco pulite. Non c’è un frigobar, ti lasciano dell’acqua calda in bottiglie rabboccate, insieme a cioccolatini sciolti dal caldo. La colazione scandalosa, prodotti di bassissima qualità, una ragazzina a gestire la sala che non sa nemmeno da che parte sia voltata ma si fa pagare un bel 18 euro a testa nonostante alla reception avessero detto 15. Non so cosa abbiano visto gli altri recensori : qui è una trappola per turisti, maleducati, senza il senso dell’accoglienza e della correttezza.