Swiss Star California - Self Check-IN

Easy check in and great room. Beds were very clean and comfy with extra duvets. An iron was included in the room which was great and the bathroom had a jacuzzi bath. Location is near tram stop and only about 10min from the centre. Also great view from the room.

Value location but no plugs for bath or sinks and they said they could not get it for us within our three night stay. Smelled like smoke despite designated non-smoking room.

I am very disappointed with my recent stay here. I booked this accommodation 3 months in advance, expecting a smooth experience. Unfortunately, several issues made my stay very unpleasant: 1. Despite my early booking, I was given a room on the upper floor with no lift, which was very inconvenient especially when carrying luggage. 2. Upon arrival, the password key provided was wrong. This caused a lot of stress, wasting my time and energy while trying to access my room. 3. I requested to borrow a Type J socket adapter since I was coming from abroad and needed it to charge my phone. Sadly, they refused to help, even though this is a basic necessity for international travelers. 4. It was summer and the room was very hot. I asked if I could borrow a stand fan, but they also refused this request, showing no concern for guest comfort. Overall, I am very disappointed with the poor service and lack of customer care. I hope the management will seriously improve their services, especially in assisting guests with basic needs.

Look I wouldn’t say 1 Star is fair because it was warm and had beds but that was it. Problems include broken light fittings, dirty throughout, broken kettle, stove top not working. The electrical outlet near the stove or working so we had to move the microwave to another point. It was similar to basic student accomodation. I guess the price pint reflected this but broken items and dirtiness are not acceptable. The help number just rang out as well when I tried to call about parking options .

In a very good location in the centre of the city, and did the job for what we needed it for. It smelled a bit damp when we entered, but open windows for a while and it was fine.

It’s a small studio that has stove & dining table! So you can cook + the toilet has bathtub! Great place just a little bit far from town!