Sorell Hotel Seefeld

Very good location and kind staff. The breakfast is quite good and I want to stay next time. Super cool!

I don't think there is something good in this hotel, the room is too hot and the air conditioner not working the room temperature was 29 I told him I can not sleep and then gave my small fane, breakfast small not many choices, parking area very small, for me I will never visit this hotel again

Not acceptable at all. The hotel is being refurbished and we were just informed few days before our arrival. No lift and given bedroom in the 6th floor with a small kid. Walking up 6 floors by the stairs every time you arrive is not a joke. I cannot understand how this guys are opened and charging +1.000.- chf for 3 nights in these conditions. I have some interests in hotels in Mallorca and trust me that NEVER will manage to market our hotels in these bad conditions.

We had a room on the 6th floor for 3. Room was spacious and tastefully furnished. 6th floor is the attic so sloped ceiling which was not a problem at all. The room had two TVs (not smart TVs). Clean with clean towels and bedsheet. Corners in the room were dusty. One lift and only to the 5th floor so you have to walk one floor. The breakfast was a disappointment. Although we managed to eat, a lot of the bowls were near empty, missing bowls and glasses. There isn’t enough of breakfast staff so expect hectic breakfast. Coffee from a machine. The reception staff in the late hours of the day is gone and seems to be replaced by porters with very limited customer services experience. I suggest you try to arrive during the day. Parking facilities in the underground parking or at the back of the hotel. Unfortunately the hotel doesn’t let you know where there’s a car space so check before you drive down to the underground parking as it is nearly impossible to get out when the car park is full.

We ended up staying here unexpectedly a few weeks ago after an unfortunate circumstance at a different Zurich Sorrell. Happily, we were in good hands and the room was extremely large and included a balcony. Seefeld is not in the center - and yet it is blocks away. Trams 2 and 4 or a five minute walk bring you to Stadelhofen. The staff was lovely and let us leave our luggage anticipating we could probably check in a tad early as they cleaned the room. Coffee is in the room and the breakfast provided had many offerings. The waitstaff were sweet and happy. We had room 507 which I recommend for being on the top floor. It has air conditioning which is nice in Zurich when it’s hot. The bed was comfortable and the pillows are fabulous. I would have liked hair conditioner. It’s a good value and a great location. If you read my other Sorrell hotel review you will see how I ended up in Seefeld. Disregard the reply from the manager. It’s in bad faith and he did not find us a room. We had the first night booked weeks before. What happened is we made a second booking (all through a travel agent) and it was a mix up on room size). Interesting the response blames the guest (again!) but happily this Sorrell does not seem to be connected except in name so perhaps it’s a franchise. In fact, the manager we encountered at Sorrell St Peter counseled us not to stay in seefeld at the Sorrell. We were glad we paid no attention.

Just back from a lovely trip to Zurich( been s few years since my last visit). There were 5 of us , all adults, our stay was lovely. 1.Food and drink: We had a few drinks at different times and although very quiet it had a nice relaxed feel about it.Service was good.Breakfast was good , fine array of cold meats and cheese, freshly baked breads and croissants, eggs scrambled and boiled although not of major concern the addition of crispy bacon would have been nice. Accommodation: all rooms were good, no real complaints if any a little small but well serviced on a daily basis. Welcome and friendliness: I have have worked all my life in hotels and have always paid a lot of attention to to customer service and found all staff friendly but special mention to Markus, an affable and friendly man, we enjoyed our conversations! And also to Carla , very efficient and friendly, she remembered our requirements.The motto in my last workplace was excellent friendly service by by exceptional people! This could also apply to Sorell hotel Seefeld. Enda Ireland.

We stayed here a night snd we were impressed. It was clean and modern and in every way nice. Also the service was outstanding. We have started a train trip that included a round trip of Switzerland and almost a dozen hotels. Apparently someone canceled our reservation at this particular hotel despite the fact that we prepaid in months ahead of time. When I have shown them my reservation and the existing voucher I had they worked on correcting the mistake for an hour and a half. They said they will honor the reservation and don’t want me to pay twice. They called the Swiss travel company in Zurich snd under the time we had lunch in their cafe everything was straightened out. I was very impressed. Room was excellent, bathroom and linens are spotless, it had s very modern and clean feel to it. We loved it. We will stay here next time in Zurich. Location is great too, close to the water and the Opera house with lots of little eateries around and trams very close. Excellent stay! I can’t say the same about the cafe which is inside though. The food was bad except the prosciutto which you cannot ruin. But the goulash was bad. We are originally from Hungary so we do know a good goulash since our country is the home and original country of this dish. It was anything but.. snd the bread they served was so dried up snd hard crusted we could have killed somebody with it hitting on the head.. the service was even worse. The older guy was walking around and pretending to be busy had three tables to take care of when we sat down. He did not even ask what we want for fifteen mins. Since we waited for the front desk straightening our reservation mess we stayed but otherwise I would have left. The he ignored us more and when ready to pay another server vane who actually was much nicer and more attractive, but altogether it was a bad lunch with horrible service. It is not the fault of the hotel though but still makes them look less excellent. Anyway my recommendation is to stay here but find another eatery close by. Mitzi

This hotel has outstanding staff and really comfortable rooms. I booked this for part of a business trip in March 2022. In part, I made my reservation based on the photos of their gym, which unfortunately no longer exists. However, on learning of this, one of their staff members went above and beyond to make sure I was taken care of. This was on top of an already great experience with their reception staff on check-in. My room (on the 3rd floor) was really comfortable. No issues with tram noise from the street below. either. Only negative, was that the breakfast was a bit lacking; particularly for a 4-star hotel. I'll gladly be back.

I stayed at this hotel for 4 nights with my family. We took 3 rooms, all of the same category. At the end of 2 days we realised that our room was smaller than the other two rooms, did not have a sofa or a balcony. When we had paid for the same category, we should have got the same rooms. The housekeeping team was very inefficient. They did not clean the toilet in the parents room and did not replace the towels as well. Even after bringing it to their notice, they just gave the towels and went away. They also didn't replenish the tea bags, we had to ask every time. They gave 2 bottles of water on the first day and did not replenish. When we were paying the same tariff on all 4 days, then why wasn't the water replenished? The breakfast spread was minimal. They didn't have the option of omelette or pancakes which has been a standard at other places we have stayed. The staff however at breakfast time was very helpful. The hotel was close to the metro stops which was the only saving grace.