Gæstebruger
15. maj 2025
Stay period: May 12-13, 2025
Room type: 180 degree ocean view
Number of guests: 8 people for 4 rooms in total
Talking about the client experience during our stay, I would say it's amazing!
From the moment when our cars arrived at the hotel until the point when we approached to the check-in counter, all the staff we met are so helpful and friendly. Whether it's the doorman or the front desk staff, they are all so helpful.
In particular, I am very impressed by the front desk staff Ms. Sika Mok, who has been doing a great job in walking us through all the facilities' info availed during our check-in. All my other friends (8 guests in total) made the same compliment indeed about her professionalism.
Secondly about the hotel design and its view, I would say it's absolutely stunning. Room is spacious, generally clean and bright with natural lighting. Just that if the hotel could provide harder pillows, that would be even better. 😅
Thirdly on the common places/facilities, we did try the indefinite (view) swimming pool and also the gym. Everything is great.
But it would be even better if the Roof Top Bar could be opened soon. It's just a pity we couldn't enjoy it this time.
As the hotel is newly renovated and reopened in this Jan, their management has been keen in taking guests' opinions for improvement. We were greeted by their CS Manager Mr Leo Z, who showed us a great sense of hospitality when hearing our feedback during our check-out process.
Overall, we (the eight of us) had a great staying experience at your hotel and we look forward to paying our next visit soon in the near future.
I definitely would recommend this hotel to my friends. 😊
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