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Bekræftede anmeldelser
Placering4.8
Faciliteter4.7
Service4.7
Renlighed4.8
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Gæstebruger
Elegant Suite (Byudsigt)
Overnattede i feb. 2024
Familie
7 anmeldelse
4.5/5
Fantastisk
Slået op den 31. mar. 2024
We checked in late and was automatically upgraded which was a surprise. The lobby was elegant. The room was spacious and clean. Basic amenities were provided. The window was left open, but unnoticed, so we had mosquitoes buzzing around throughout the night. I only found out at 5am and could finally get a few good hours of rest after closing the window. Breakfast was adequate, with ample tables when we went down at 9am. Generally, it was a pleasant stay.
Oversæt
Svar fra overnatningssted: Dear star guests, please accept the sincere greetings from Hengqin Tianmu Hotel! Thank you for your feedback on your stay, we are glad to know that you enjoyed your stay and our team members are committed to providing a flawless stay for all our guests, as always. I'm sorry for the trouble caused to you this time due to the problem of mosquitoes. We hope you will enjoy a high quality and excellent service experience during your stay. We are honored to have you as our guest. We look forward to welcoming you to Hengqin Tianmu Hotel again. I wish you good health and a happy life! ~|Hengqin Tianmu Hotel
Gæstebruger
Executive-værelse med queensize-seng
Overnattede i okt. 2024
Forretningsrejsende
1 anmeldelse
2.2/5
Slået op den 16. nov. 2024
Never again
Oversæt
Svar fra overnatningssted: 尊敬的貴賓朋友,您好!非常感謝您選擇入住星享·橫琴天沐酒店並與我們分享您的住店感受。對於您的體驗不佳,我們感到非常抱歉,請您接受我們誠摯的歉意。如您住店期間遇到任何疑難問題,酒店24小時值班經理都希望為您經歷的不便提供幫助或接收意見,我們十分希望能聆聽您更多更詳盡的建議。我們全體員工將不懈努力做好每一處細節,一切為遠道而來的賓客提供舒心的環境及周到的服務。我們期望,在不久的將來再次歡迎閣下蒞臨星享·橫琴天沐酒店,請您見證我們的進步與成長,祝您生活愉快!