Home Inn Plus

I picked this hotel because on your website it said "Non-smoking" instead of other hotels that say "Some non-smoking rooms" or "Smoking permitted", as I am sensitive to cigarette smoke. When I arrived at the hotel, I saw an ashtray in the lobby (Photo 1), with cigarette butts in it. Then when existing the elevator on the fifth floor where our room is, there was another public ashtray in the hallway (Photo 20. And inside our room, a glass ashtray (Photo 3). Amusingly, there was also a big "No Smoking" sign, to mock me (Photo 4). For comparison, the previous hotel I was at (which was in Shanghai) has no ashtrays anywhere except in an outdoor area outside the lobby. At night the room filled with the smell of cigarettes. The next morning, I complained at the front desk, they gave me another room card to keep the ventilation on while I'm away and promise to move my neighbour who smokes. Generally, they seemed unconcerned and not at all surprised someone is smoking in the room. The next night, there was an overwhelming smell of smoke. I couldn't breathe, my eyes stung, my throat and nose were suffering, it was terrible. I switched on the AC, the air purifier, the bathroom ventilation and opened the window, but it was still unbearable. They lied about moving the smoker. I slept very badly, and woke up coughing. I had two more nights left, but I checked out early in the morning as I couldn't stand it anymore. Luckily, I was able to get a refund for the two unused nights. But the hotel adamantly refuses to provide any compensation, full or partial refund, for the two night that I did suffer in it. Avoid this hotel at all costs unless you want to be in a cigarette smoke box.

Clean and cozy room with no odd smell. Convenient location to the port, train and bus station. Front desk is friendly and accommodating.

Great location, room is clean. Enjoy the free coffee too. Thank