Xin Aolin Hotel (Zhuhai Tangjiawan Station) anmeldelser

It was a very nice place, very clean and quiet … I don’t speak Chinese but the receptionists were so welcoming and had me laughing, which made me want to recommend to friends and go back. Unfortunately I overslept for breakfast cause I was sleeping comfortably 😂

I like to stay in this hotel.  Room is clean.  Quiet hotel.  Good swimming pool . Good Hotel.

The hotel is clean but location is more for in-and-out of surrounding offices (if that's the purpose of travel, it's fine). Staff on service are kept at min. and has a "feeling" as if they are part-time only (which again is just fine if you are there just for a night's sleep). The shower is a nice surprise as the water comes out quick and hot; sometimes, even 4-5 stars hotels have less than optimal experience for showers.

Very good CP value. Cleanliness is above average. Service si good. Will go again.

The hotel is nice and quiet. The room is clean. The staff is very friendly.

Neat....nice ..quiet..cozy..I like it...just the location..it was 30 minutes ride from the attractions I was interested to visit

very nice, comfortable and new hotel near the race track in Zhuhai hi-tech zone. Ideal for the nearby train stations and conveniently located near public transport options. The room was fresh and clean and peaceful.

Big rooms, good value. Breakfast is ok, breakfast and house keeping staff are lacking. Didn't clear any of the garbage or replace any toiletries all week, except when it was totally empty. Didn't throw out any of the left over carryout stuff all week, but manage to throw away all the breakfast coupons. Guess you need to leave the left over carryout food outside the door or something.

Its a new and non smoking hotel. When we enter the room, there was no aircon , which is understandable. But the room got a strong smoking smell. The towels in toilet n pillow also got that smoking smell, which is a big turnoff for non smokers. Besides that, there was no fridge. A bit inconvenient. Also for parking, because my license plate is not a China one so there machine cannot read it properly and going through the 2 gates did took some time.

Big room and clean.

Very good

這次入住新奧林酒店的整體體驗大致良好，從櫃檯接待到客房清潔，工作人員態度親切且效率高，能迅速回應需求，讓住宿感受格外舒適。房間整潔寬敞，設施維護得宜，早餐選擇也多樣化，符合期待。 然而，停車場系統的問題嚴重影響了便利性。入住期間多次遇到離場時閘門無法感應免停車費的狀況，出車前已經有在前台掃碼及登記車牌，最後仍要等待工作人員手動處理，耗費不少時間。尤其尖峰時段（如早晨退房時），停車場出口不時有幾輛車塞在閘前，顯見系統穩定性不足。雖然員工會主動協助，但問題反覆發生，建議酒店儘快升級設備或優化流程，避免影響住客權益。

已經是第二次入住，環境是不錯的，站設施配備似乎還沒有完善，雙牌車出停車場還是沒法出車，每次都得下車叫員工手動開閘，上次是在下雨，今次是日曬... 餐廳員工未到點就收攤，早餐想拿杯咖啡，卻告知已關機，無語....

體驗非常差的一家酒店 酒店房間設備有壞的以及擺設不合理： 1.房間牀頭櫃設計以及擺放不合理（可以參考圖片），家裡小孩想開燈，因為有一點距離，手撐了一下牀頭櫃（嚴格來説是桌子），由於牀頭櫃底層不是一個圓形，一撐就會倒下，導致小朋友整個摔倒，頭撞到牆上的插座處。桌子設計不穩是一方面，擺放方向導致更容易倒下也是一個問題。 2.衞生間水龍頭是壞的，雖然不影響使用，但一開水龍頭，開關那裡就會掉下來 3.其他都正常，電視可以投屏，這個還不錯 酒店服務： 1.酒店員工服務令人無語，小朋友撞到頭了，通知前台員工，酒店員工有第一時間拿醫葯箱上門，就到門口，然後就杵在那裡，我不知道是他慌了還是怎麼的，我先生説拿消毒的工具，才戰戰兢兢地幫忙拿出來，我們説拿冰塊消腫，也能提供，但我們説一句，他們做一樣，這樣也可以，重點是全程無主動詢問以及安撫客户的過程，期間我們主動描述事件過程，員工也是定住的…我們提出，可以換房間嗎？那位員工就一句“其他房間也一樣的啦”應付…… （作為家長，孩子受傷，一方面我們需要安撫孩子，一方面要處理傷口，已經心煩意亂了，還被一盆冷水對待，真的很無語，我們換房間考慮的是兩點，一是看看有沒有安全一點點的房間，另一方面是孩子在這裏一進門就受傷了，換個房間孩子會安心一點，但酒店員工完全沒有聽完直接一句“其他房間也一樣的啊”帶過，就連一句“不好意思，現在客滿了，看看還有沒有其他需要”都沒有，是一句服務的話語都沒有） 2.既然沒有服務，我們就想着會不會有責任感，要求看看賠償或者後續處理，電話致電了幾次，説等，好的，我們等，大概4個小時也沒有回覆，是我們不問就完全沒有消息那種，最終我們希望攜程平台介入幫忙處理，酒店方回覆説負責人不在所以不能答覆，一開始這麼跟我們解釋有這麼難嗎？？得知目前訊息後，我們繼續等，第二天……攜程説幫忙協商了，但由於拿了醫葯箱上來，所以無責，然後沒有道歉沒有不好意思沒有聯繫過我們，什麼服務？！！ 3.酒店服務權益包含早餐，晚上突然想起我們不知道我們的早餐訊息，致電前台，首先質疑我們的訂單沒有早餐，查了訂單後發現是前台忘記給我們早餐券以及説早餐訊息後，於是説“那你們下來辦理早餐券吧”我聽到後直接安靜了一下提醒自己不生氣，當然後面他們補了一句“不想的話，明天再下來也可以”……當下我真的覺得怎麼一家酒店的前台可以每一位的服務意識都如此平均！ 我個人對於酒店的要求並沒有特別高，衹是覺得既然我是客户，最基本的尊重客户要做到吧，不能因為自己不是五星級酒店也不打算繼續做下去，這麼對待人吧…… 總結，我是不會再來這個酒店了的，當然估計對貴酒店也沒有任何影響…