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Placering9.3
Faciliteter9.1
Service9.3
Renlighed9.4
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Anonym bruger
Business-værelse med queensize-seng
Overnattede i jul. 2024
Forretningsrejsende
2 anmeldelse
7.5/10
Slået op den 25. aug. 2024
It is confused to see the name Zhangzhou Hotel as one but actually has two different hotels sharing this name. This one is located by the side of the main road, you can get into the reception right off the taxi. Another one you have to cross a big garden before you can check in.
Oversæt
Svar fra overnatningssted: Dear guest, we apologize for not being able to provide you with the best stay experience, and we also greatly appreciate your feedback. Due to translation issues between Chinese and English, two hotels may have the same English name. We have reported this situation to the relevant departments and will use clearer ways to label the English names of the two hotels in the future to reduce potential confusion for future guests. The two hotels you mentioned belong to the same hotel enterprise. Although they differ at the entrance, they all belong to Zhangzhou Hotel and share high standards of service and facilities. No matter which entrance you choose to enter, you can enjoy the same high-quality service and accommodation experience. Thank you again for your valuable feedback. We highly value the experience of every guest. Looking forward to your visit again, we will strive to provide more thoughtful and personalized services~
Gæstebruger
Business Room (2 Beds)
Overnattede i feb. 2025
Rejs med venner
4 anmeldelse
8.0/10
Meget god
Slået op den 23. mar. 2025
Overall happy with the location of the hotel and breakfast selection
Oversæt
Svar fra overnatningssted: 親愛的朋友,您的肯定,是我們不懈追求的動力。我們將竭盡全力以舒適的環境,便捷的設施,完美的服務為您增添愉悦而美好的回憶。希望下次入住能讓您滿意評出5星。祝您和家人生活愉快、幸福安康!
Gæstebruger
Business-værelse med queensize-seng
Overnattede i maj 2024
Rejs med venner
3 anmeldelse
8.0/10
Meget god
Slået op den 9. jun. 2024
The room is clean and spacious, location is great.
Oversæt
Svar fra overnatningssted: Thank you very much for sharing with us the details of staying at Zhangzhou Hotel. What you mentioned is what we should do, and your satisfaction is the direction we strive for. I hope to meet you again at the Zhangzhou Hotel soon~
Gæstebruger
Business-værelse med queensize-seng
Overnattede i mar. 2024
Par
1 anmeldelse
8.5/10
Meget god
Slået op den 4. maj 2024
The hotel is located in the city center, very close to where we planned to visit on daily basis. The lobby is nice and bathroom is nice with new/clean towels and renovated with marble stone. The room has enough space but tv set could have been bigger in contrast to the wall space. The Chinese breakfast buffet is bountiful with a few daily local flavors. The room service staff are friendly but probably need more professional training. Although it is advertised as smoke free for some rooms, all rooms are not smoke free. At checkout, the receptionist was very receptive with my feedback. Hope there will be some improvements in the near future and we will stay in this hotel again on our next trip.
Oversæt
Svar fra overnatningssted: Dear guest, thank you for your thoughtful evaluation of us. We are very happy to serve you! Thank you very much for choosing to stay at Zhangzhou Hotel! We have always adhered to the service philosophy of "enthusiastic smile, perfection", providing high-quality service to every guest. Thank you for your support. Our Zhangzhou Hotel is also constantly updating our facilities and equipment. We look forward to your next visit to experience our progress! Strive to give us a full five point rating for your next stay experience! Wishing you a happy life!
Lam_emily
Business-værelse med queensize-seng
Overnattede i jul. 2023
Familie
2 anmeldelse
10/10
Enestående
Slået op den 26. aug. 2023
Convenient location! The staff at the service counters were patient and eager to help. The room is clean and well-maintained. The facilities are enough for use. The only problem is that the noise from the nearby room can be heard easily. Bought interesting souvenir from the trip too!
Oversæt
Svar fra overnatningssted: Dear guest, hello! Thank you very much for your patient and thoughtful evaluation. Thank you for your love of the hotel environment and recognition of the work and service of the hotel staff. We will also adopt and improve your valuable suggestions. We hope that your next stay will have a different surprise experience and look forward to meeting you again
Svar fra overnatningssted: 親,感謝您選擇入住我們酒店並分享如此用心的評價!得知酒店位置讓您輕鬆步行直達熱鬧古城、盡享閩南美食,我們倍感欣慰。前台團隊得知您攜帶小朋友,特意協調同樓層房間並準備零食小禮,能為您的旅途增添便利與温暖,是全體員工的榮幸。您的認可將激勵我們持續優化服務細節,期待未來有機會再次為您創造美好體驗。祝生活順遂,期待古城再會!
Svar fra overnatningssted: 親愛的客人,感謝您選擇入住我們酒店並給予高度評價!能成為您心中當地豪華酒店的代表,我們倍感榮幸。酒店選址於古城旁,正是希望為賓客提供便捷的出行體驗,獨立停車場也旨在解決您的停車之憂。從豐盛的早餐到贈送的漳州特色小吃,我們始終希望用細節傳遞温暖。看到您對環境衞生和毛巾品質的認可,全體員工備受鼓舞。您的滿意是我們前進的動力,期待未來能再次以貼心服務與古城風光,為您打造更多美好回憶!
Svar fra overnatningssted: 尊敬的客人,非常感謝您細緻的反饋,讓我們能及時瞭解服務中的不足。酒店地理位置優越,臨近漳州古城,本想為您的出行增添便利,卻在服務上讓您失望了,實在抱歉。我們已深刻反思,後續會加強員工培訓,尤其注重服務意識和溝通技巧的提升。感謝您的指正,我們會努力改進,期待您下次入住時能感受到我們的蜕變,給您更優質的體驗。
Svar fra overnatningssted: 尊敬的賓客,感謝您選擇入住我們酒店並給予細緻反饋。我們很欣慰酒店的硬件設施、周邊環境及服務態度得到了您的認可,客房服務的快速響應也讓我們感到自豪。對於您提到的黴味問題,我們深表歉意。近期颱風導致空氣潮濕,我們已立即安排全面清潔和除濕處理,今後也會加強日常通風維護。再次感謝您的寶貴意見,我們將持續改進,期待下次能為您提供更優質的入住體驗。祝您旅途順利~
Svar fra overnatningssted: 親,感謝您選擇入住我們酒店並留下真誠評價!得知您對房間整體環境、地理位置以及周邊配套感到滿意,我們深感欣慰。酒店毗鄰古城,步行即可感受古城韻味,周邊豐富的小吃和便利設施也希望能為您的旅途增添便利與樂趣。關於床品硬度,我們會將您的反饋認真記錄並持續優化,努力為客人提供更舒適的睡眠體驗。電梯口配備一次性用品售賣機,也是希望能滿足大家的應急需求。再次感謝您的認可與建議,期待未來能再次為您提供更優質的服務,祝您生活順遂!
Svar fra overnatningssted: 親愛的客人,非常感謝您細緻且用心的點評!漳州大酒店作為漳州老牌的星級酒店,難免留下歲月的沉澱,後續我們也會在保持特色的基礎上,不斷更新設施設備,探索優化空間。您對衞生狀況的肯定讓我們備受鼓舞,對於水和紙巾補充的小需求,我們也會更加註重細節,力求為每位客人提供更周到的服務。酒店位置優越,交通便利又安靜,樓下勝利公園、附近漳州古城是遊玩和品嚐美食的好去處。能得到您對服務的認可,我們深感榮幸,延遲退房的安排也是希望您能有更舒適的體驗。再次感謝您選擇我們酒店,期待未來能繼續為您服務,也歡迎您把這裏的美好分享給更多朋友!
Svar fra overnatningssted: 親愛的客人,感謝您選擇入住我們酒店並分享真實反饋!得知您認可酒店優越的地理位置和周邊便利的美食配套,以及服務團隊的積極響應,我們深感欣慰。針對您提到的設施問題,我們誠摯致歉:酒店正在逐步升級改造設備,後續會加強通風除味工作,並安排工程部檢修空調噪音問題。您的體驗是我們改進的動力,未來將以更舒適的環境和貼心服務迎接每位賓客。期待有機會再次為您服務,祝您旅途愉快!
Svar fra overnatningssted: 親愛的客人,感謝您選擇入住我們酒店並給予寶貴評價!我們始終將衞生清潔與設施維護放在首位,得知您對房間狀態和服務態度滿意,團隊深感欣慰。針對您提出的建議,我們已着手優化早餐品類搭配,並計劃未來升級床品配置;同時我們也會盡快檢修浴室設備以改善水流。您的反饋是我們進步的動力,期待下次能為您提供更完美的體驗!
Svar fra overnatningssted: 親愛的客人,非常感謝您細緻又暖心的評價!房間乾淨衞生是我們最基本的服務承諾,能得到您的認可,我們超開心,伴手禮也是想為您的旅程增添一份小驚喜。酒店距離漳州古城近,方便您感受古城的熱鬧煙火氣與豐富美食,這讓我們也很欣慰。不過,十分抱歉早餐沒能讓您滿意,不知道有哪些方面讓您不滿意呢?歡迎您致電告知我們,我們一定會認真反思,積極改進早餐的品類和品質。期待您下次再來,看到我們的進步,也願您擁有更多美好回憶!