Neodalle Zhangjiajie Wulingyuan anmeldelser

The employee Tom at the reception was very helpful, a polite and pleasant person. The hotel itself is beautiful, large rooms

We booked a Mountain View king room. Upon arrival, we reminded checkin reception that our room must have Mountain View’s, which we were assured it was. Sadly, our room faced a building and I called to complain about . 5 mins later, a lady called my room and rudely asked which platform I booked from because they DO NOT have Mountain View rooms and I was misled. I was shocked when she then hung up on my while I explained that it was clearly stated on Trip.com website. A few phone calls later , about 40 mins after our checkin, another receptionist came to my room and said she found me a Mountain View room and we moved! Why waste precious time when they could have given me my room at checkin, especially when I reminded them? 2) Why did that lady call me and lie blatantly that there were NO Mountain View rooms? Very disappointed with this hotel

Room big, nice hotel, walking to science area. At night you can shopping2 infront hotel, The hotel staff very helpful, i n husband need medicine he help us to order online. The price is value for money, with the room condition and hotel.

Locally, it is the best hotel I would recommend. Comfortable room, breakfast is excellent more choices for the food or drinks. Front desk service is fast and very warm welcome. I remember the boy named Allison. Thank you so much. Only things can be improved, that's gym facility.

Very helpful staff at the reception. They were very helpful with our flight cancellation and changing our flight tickets.

Very clean and nice decoration. Delicious breakfast and high facilities . Excellent hotel

We had a nice stay and booked some additional nights. Room we switched sometimes and Luna was a great help to accommodate that. We switched for a better view. Our original room was facing the big road. Breakfast was really busy, we stayed during Oct holiday but there should be at least a seat for everyone. Could be managed better during these peak moments. Walk to mountain gate was around 15 minutes. Overall good stay here!

Overall, a beautiful hotel with the convenience of restaurants, convenience stores, and of course close proximity to the key tourist locations in Zhangjiajie. Highly recommended.

Booked an executive room and you can have either tea or dinner at the lounge.

Really nice and quiet hotel and amazing views from the window

Nicely located to the east gate of the national forest park. Hotel is already little bit old. The breakfast for western people is very poor.

We recently enjoyed a delightful four-day stay at your hotel. The entire staff, from reception to housekeeping, was exceptionally well-trained, kind, and professional. Our room was spacious, impeccably maintained, and spotlessly clean. The highlight was the balcony, which offered a breathtaking view of the picturesque mountains. The breakfasts were delicious, with a great variety of choices, and the coffee was equally enjoyable. The hotel’s convenient location near the East entrance to the park and the main street with various restaurants and shops added to our overall positive experience.

The hotel is located near the park entrance, Charming Xiangxi show and Wulingyuan city center. The hotel has a large selection of Chinese and Western food for its breakfast hotel. The room we received was large and spacious. Although the hotel is supposed to be non smoking, we found smoke smell entering our room. After we informed the front desk, they promptly arranged another room for us. Thanks to their service we enjoyed our stay.

Went during shoulder season and stayed for 3 nights. Neodalle/Crowne Plaza has beautiful rooms -- lots of space and a great big bathtub to soak in and rest your legs after your walk. (with a view of the mountains). Room was new, clean, and really well-designed. Breakfast was plentiful and the spicy dishes varied every day. Location was convenient -- when the park was closed, we'd stop by Wulingyuan for dinner and walk home, avoiding the traffic mess from all the tour buses. The hotel also has a convenience store to buy water, drinks, and small snacks. We didn't meet any staff that spoke English to us, but that could be because we know a little Chinese so they didn't try.