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Placering4.8
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Service4.6
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Negative anmeldelser(2)
Ross Cartwright
Standard-værelse med queensize-seng
Overnattede i aug. 2024
Rejs med venner
1 anmeldelse
4.5/5
Fantastisk
Slået op den 6. sep. 2024
Friendly staff even though they're aren't good in English,very good breakfast. Comfy bed.
Oversæt
Svar fra overnatningssted: 感謝您對我們的酒店留下美好的評價,我們非常高興能為您提供舒適的住宿體驗。
swisstourist
Standard-værelse med queensize-seng
Overnattede i apr. 2024
Solorejsende
11 anmeldelse
1.7/5
Slået op den 31. jul. 2024
The Location is on a Hill but really near the Airport. I had to wait 15-30 minutes to check in and also check out the hotel because there was like never a person and the reception. The rooms havent got any proper toilets just the holes and the bed sheets had a lot of stains… But the little resort where the appartmenta located where really beautiful with the lights and stuff.
Litarally noone spooke english
Oversæt
Svar fra overnatningssted: 我們店是不接帶島國人,不是我們前台沒有人,是我們有規定不接待島國人!!!但你在平台下了單又是凌晨2店44分到店,平台不讓我們拒單,你也不取消訂單,無奈我們才安排入住。給你安排的房間廁所是蹲便不是坐便;那不是一個洞!那是蹲便好嗎!!!不是我們前台不會説英語,衹是不想和你説話好嗎!!!床單何來污漬?那是中國文化那是綉花好嗎!!!因為安排你入住之後我們工作人員還被老闆險些開除!!!
Anonym bruger
Standard-værelse med queensize-seng
Overnattede i aug. 2023
Solorejsende
12 anmeldelse
4.0/5
Meget god
Slået op den 17. sep. 2023
It was a decent stay, close to the airport (they offer free pick up and drop off) and short taxi drive to Tianmen Mountain. The driver offered to take me to Zhangjiajie National Park for 300 yuan which is over priced. I also asked him if breakfast was an option for an add on and he said no but the lady at reception said I had free breakfast included (I had missed out on two breakfasts because he said no). The floor wasn’t that clean and I didn’t want to walk bare foot, and there was also hair in the sink that wasn’t mine. But if you need a place to stay which is close to the airport than this place will do just fine!
Oversæt
Svar fra overnatningssted: 沒看懂哈哈我不懂英文,沒文化太可怕了,還好可以翻譯,非常感謝國際友人的分享與建議,沒做好的地方我們會繼續努力改進,森林公園來回的價格專車300自由選擇!早餐訂房的時候就是沒有的哦!
BusisoEustaceMbekezeli
Standard-værelse med queensize-seng
Overnattede i sep. 2022
Rejs med venner
3 anmeldelse
5.0/5
Enestående
Slået op den 2. okt. 2022
The nice traditional Chinese hotel is ideally located about 10 minutes from the airport so it’s perfect to stay in soon after landing in Zhangjiajie. With a call, hotel will arrange a pick up service for you which is convenient as taxis are hard to come by in the evening. The hotel overlooks the airport so you can see the planes take off and land, which is a nice view to go out to. The housekeepers are kind, helpful and very attentive. If you want to communicate with them though best have a translation app ready as they’re not fluent in English. Amazing service though once you cross the language barrier! Rooms are clean and wifi is good! Environment is quite homely and feels like you’re in China. Would definitely recommend. One thing I would recommend is to NOT use Didi to get there. The route in the app is off road and drivers get lost.
Oversæt
Svar fra overnatningssted: 一份遲來的回覆,向您表示歉意。謝謝您的認可,我們繼續努力,請多提寶貴建議。希望下次再來,並多多向您的朋友們推薦。
Irina or Ailin
Standard-værelse med queensize-seng
Overnattede i sep. 2022
Rejs med venner
24 anmeldelse
5.0/5
Enestående
Slået op den 2. okt. 2022
Very nice and cozy hotel!
It’s right by the airport, the hotel can pick you up for free.
The lady is very nice.
They told us a story, that once they couldn’t communicate with a foreigner due to a language barrier, and there was a misunderstanding. The foreigner didn’t understand he will be picked by the hotel’s car, and climbed up by himself. While the owners couldn’t use the translator to explain that they will pick him up. So they got a 1 star feedback, which very unfair.
So please use the Baidu translator, the owners are very nice people 😊
Also they upgraded our room to a bigger a better one😇
Oversæt
Svar fra overnatningssted: 一份遲來的回覆,向您表示歉意。謝謝您的認可,我們繼續努力,請多提寶貴建議。希望下次再來,並多多向您的朋友們推薦。
Dima Samoilovych
Standard-værelse med queensize-seng
Overnattede i jul. 2022
Andet
14 anmeldelse
3.0/5
Slået op den 6. aug. 2022
Hotel itself looks not bad . Location seemed to be good , but every time you call didi - all the drivers drive you by weird roads which are always on construction . So 10 min trip May lasts hour or more ( mine was 1.5 hour)
Any person in stuff don’t speak or understand English , so they were not helpful with necessities.
And final . My flight was early morning and I noticed hotel stuff in advance about early check out . Morning , I realized that all gates are closed and I can’t get out . So I climbed over the wall to set myself free. I would not recommend this stay
Oversæt
Svar fra overnatningssted: 我們山莊給你帶來的不便向你深深的致歉。你所陳述的問題,我們認真解決,請你息怒,平和對待。你指出我們3個問題:第一個問題:非常抱歉由於導航的誤導讓你走了小路,這事我們以前與百度聯繫了多次i,一直解決不了。有時候導航發生了偏向,非我們山莊不作為故意而為,向你致歉,也敬請你能諒解。第二個關於早上五點開門不及時導致你翻越而出,這一點我們陳述一下。8月6日早上5點多有3個客人趕飛機出了大門,那時大門就開了。你在他們之前出去,門衞有人值守,你沒有敲門,因而導致你越牆而出,幸運的是沒有出問題,希望你下次不要翻越,敲敲門出去。我們客房管家的電話24小時都暢通,有問題隨時打電話聯繫管家。第三個問題,山莊沒有配備懂外語的人員,這是我們的不對,以後加強改進。
Svar fra overnatningssted: 您是我們新團隊接手後的第一個客人,非常感謝您對我們天門山莊環境和全體員工工作的認可。我們全新的管理團隊和全新的服務理念會將天門山莊打造成人性化細節酒店,希望您繼續監督我們的工作。入住天門山莊我們會有多項福利:車站、機場、景區免費接送、民宿會設專門的酒、水、飲料免費區,免費為您規劃旅遊路線。讓您在張家界的幾天吃的放心、住的舒心、玩的開心!謝謝您的點評,張家界天門山莊全體員工歡迎您再次下榻本店!
Yaner
Standard-værelse med queensize-seng
Overnattede i sep. 2024
Familie
3 anmeldelse
5.0/5
Enestående
Slået op den 8. okt. 2024
特別好特別好
Oversæt
Svar fra overnatningssted: 非常感謝您對我們酒店的好評。您的滿意是我們最大的追求。我們將繼續致力於提供優質的服務和舒適的住宿體驗。感謝您給予我們的支持和信任,期待您的再次光臨!