Jiezhi · Xiangxi Love Hotel (Tianmen Mountain Yangyun)

We travel at least 6x/yr as a family and this is my first time impressed enough to write a review for a hotel. I travelled to zhangjiajie with my 2 children (5/7yo)and my 70yo mum this trip, without my husband and without a guide. Everyone advised me to get a guide but I was confident without because DanDan from this hotel reached out to me way before we arrived to make sure our pickup from zhangjiajie station and all our ticket bookings were well in place before we arrived. There was complimentary transfer to tianmen Mountain too, and clear instructions how to travel once in the 景区。we encountered no problems at all. The hotel was clean, our family room had 2 bathrooms which was very useful for 4 of us. There was always free topup of trusted nongfu brand mineral water available and the room was clean and spotless. It was really like coming home to a home. 亲切无比。the laundry facilities were good - never a queue and never had to wait for my turn to use the washer dryer. There was even separate dryer machines to use for wet raincoats and shoes (we were there during the rainy season). Everything was wonderful and convenient. The lovely DanDan and her 2 colleagues were amazingly friendly. We only stayed here for 2 nights before moving to another hotel in wulingyuan for another 2 nights for zhangjiajie national forest. Even though our visit to zhangjiajie national forest is after this hotel's stay, DanDan still wrote me a very detailed travel route to follow, especially important after multiple route closures with park reopening on June 23. Everything worked well and we never got lost. That's how we did it without a guide - this hotel and the lovely ladies (DanDan and her colleagues) are the guides! She still kept in touch with me after we moved to the wulingyuan hotel and helped me with anything possible. Ticket bookings were made so easy with Dandan's help (it can be confusing even on trip's booking platform). Our room's power tripped on the first night after an electrical socket problem. The children were all tired and instead of asking us to move to another room (so glad we didn't have to move!), the hotel called the electrician back and had everything fixed within 30 mins. At no charge at all despite us asking if we could pay. Amazing genuine people at this hotel and really highly recommended. You'll find a home within a hotel here.

Listen up traveler! If you haven't made your Zhangjiajie plans yet don't you worry. The powerhouse receptionists Dandan and Fangfang will organize everything for you so you can make the most out of your stay. Once you return to the hotel they will sit down and chat over a cup of tea. Very very recommended

dan dan, our advisor/ receptionist during our stay was extremely hospitable. she picked us up and dropped us at the airport. apart from that, they have wechat which allows the staff to connect with you quickly if you have any issues or enquiry during your stay. she mapped out our zhang jia jie trip since we only planned to do a day just so it’s worth it for us and for us a really good price as compared to other platforms. since we checked out early, we left our luggage at the receptionist and came back from ZJJ to take a quick shower - she was really nice to offer that. on top of that, they have laundry room w washing machine and a dryer too! (and free laundry detergent) the breakfast was average though. other than that, it’s all good! would 10/10 come back again

Xiahua contacted me days prior to arrange the airport transfer. She was able to assist on time and we were picked up at Hehua Airport. Hotel is 8min drive from airport. When we arrive, we were helped with our luggage and checked in early at our room. Room is spacious. Staff were helpful. Breakfast buffet is okay, and can be improved. Gym is bare minimum, maybe because some of the floors are still under renovation. Special note to Shanshan for making us berry tea while waiting for our airport drop off. Really helpful. Overall, appreciate this humble abode during our stay in Zhangjiajie.

We had a really pleasant stay at this hotel during our time in Zhang Jia Jie. Not only was hotel the very clean and spacious, they also provide free itinerary customisation too. We are thankful to have 陈琴 (aka 夏花) who helped us with the planning of our trip and booking of the attraction and transportation tickets (which saved us a lot of trouble）. She is a very patient lady who replies promptly to our queries, and gives really good recommendations too. :)

We spent one night in the hotel. Our room was clean and spacious. We visited Mount Tianmen, very easily accessible from the hotel. When collecting our luggage, Dandan hotel employee helped us plan our trips for the next 2 days in Zhangjiajie national park and buy entrance tickets at a good price. We recommend Hotel and Dandan.