Trip.com Group Country Retreats (Zhang Jiajie Manson Joint Resort）

Sanitet - Badeværelset var altid blokeret, og man måtte stå i beskidt vand, når man tog et bad. Gulvet i værelset føltes beskidt. Miljø - Det ligger på bjerget, og miljøet er meget godt. Man kan få en god nats søvn. Service - Dette er hotellet med den laveste pris, da jeg rejste i Kina. Serviceindstillingen er dårlig. Der er ingen telefon på værelset, og man kan kun kontakte husholdersken via WeChat. Jeg følte mig utilpas midt om natten og havde brug for mere vand, men ingen svarede. Næste dag sagde husholdersken, at der ikke var nogen receptionsservice efter kl. 22. Dette er min første gang i Zhangjiajie. Selvom husholdersken hjalp mig med at udarbejde en guide, var hans guide ikke praktisk. Den tog ikke højde for vores rejsetid, manglede detaljer og brugte en vag billedgraffitiforklaring. Før jeg kom, stod der, at det var for at fejre jubilæet, og der var slet ingen dekoration. Jeg kunne ikke finde Didi til at tage tilbage til hotellet ved den sydlige port til skovparken og bad husholdersken om at arrangere en afhentning. Jeg kunne betale, men han sagde, at jeg ikke kunne tage til den sydlige port, så jeg tog tilbage til hotellet alene. Endelig fandt jeg en venlig chauffør. Faciliteter - Meget velegnet hotel til online fotografering. Der er mange steder at tage billeder. Værelsesdesignkonceptet er godt, men ikke brugervenligt. Jeg bor på anden sal. Når jeg kommer ud om natten, er gangen mørk. Der er ingen automatisk login. Jeg er nødt til at finde kontakten i mørket og bruge telefonen til at gå op ad trappen. Morgenmaden er meget ordinær. Det føles som nogle rester. Det smager forfærdeligt. Kort sagt, jeg fraråder dig at bo her.

Der er slet ingen service! Ctrip, hvis du kan give dig selv et diamanthotel som dette, vil jeg virkelig sværge. Du rekrutterede en gruppe tjenere, der ikke kan yde service. Jeg ved ikke, hvordan du oplærte dem. Jeg har brugt Ctrip i 8 år. Du får forbrugsrapporterne i overmorgen. Jeg skrev det til størstedelen af gæster og venner. Rigtig navn! Hvis du er fra hotellet, så bed mig ikke om at slette kommentaren. Jeg vil ikke angribe folk personligt, jeg fortæller sandheden. Jeg kan mærke, at kvaliteten af tjenerne ikke er høj. Omskole dem eller skift dem ud.

The view is surreal 🫨 all the staff are super helpful, nice & very understanding. Despite the language barrier, they really serve us as best as they can. It is on the pricier side, but definitely worth it 👌 this resort deserved to be the #1 in zjj

The pictures and reviews do not lie. The location is peaceful and quiet, rooms are very new and clean. The service and hospitality I received also exceeded that of a 5-star hotel. The staff gave me a very personalized experience at Manson and did not behave like robots like other hotel staff. I give my deepest appreciation to the butler assigned to me, 豆豆, who always ensured my safety (as a foreign solo traveler) and ensured that my needs were met. He was also an expert of the area and gave very good local recommendations that staff from other hotels often fail to provide. From the whole pick-up service to check-out process, it was seamless and I never encountered any obstacles. If there is a chance, I will come back here again. I have stayed in many luxurious expensive hotels in my life and this was truly a hidden gem. 图片和评论不会撒谎。位置安静祥和，房间很新很干净。我得到的服务和款待也超过了五星级酒店。工作人员在缦心给了我非常个性化的体验，不像其他酒店工作人员那样表现得像机器人。 我最深切地感谢分配给我的管家豆豆，他总是确保我的安全（作为一个外国独行旅客）并确保满足我的需求。他也是该地区的专家，并给出了非常好的当地建议，而其他酒店的员工往往无法提供。 从整个接机服务到退房过程，一切都很顺利，我从未遇到任何障碍。如果有机会，我会再来这里。我一生中住过许多豪华昂贵的酒店，这家酒店真是一颗隐藏的宝石。

Very, very helpful staff, engaged and motivated in planning daytrips with us. Very close to Middle Gate of the National Park, dramatic view from the site over the ricefields to the mountains. Food excellent - western and chinese in the menue. Had a room with wooden bathtub and terrace.

One of the best hotels we have stayed at. We stayed during the winter season and the scenery at the farm was still quite beautiful. The rooms and amenities were as good if not better than the descriptions and photos. Everything is new and there is a note of some work going on but we did not notice any noise or dusk pollution. It was very quiet and relaxing throughout the stay. The set food offered was enough for two and was prepared very well. We opted for the western entrees as we wanted a break from Chinese food and they tasted great and surpassed our expectations. Service was excellent as our table and food were prepared promptly. The staff here are extremely helpful - from arranging itineraries to helping with transportations. They made the overall experience exceptional. We highly recommend this place and would definitely return.