Zhangjiajie Ruke Hotel

Stayed 2 nights at Ruke Zhangjiajie. It is a very beautiful boutique hotel located just 13 mins walk from the Tianmen Mountain Cable Car Station. The hotel provided one way complimentary pick up service from the Airport or Train Station depending on the package you booked, which was an excellent addition to what they have to offer. The room is immaculately decorated, spacious and unpretentious. It is tastefully furnished. We booked the entry level Room which was very good in my opinion but we peeped into the higher category, it was magnificent. If you can splurge a bit, go for the higher room category. You will not regret it. All the hotel staff were very accommodating and helpful, in fact all they have provided to us an impeccable service during our stay. The breakfast was tasty and they have 3 different selections of "Set Menu". Hearty and delicious. My only concern was that you can only select either "Coffee/Tea" or "Fruit Juice" or "Yogurt". In my opinion, these 3 items served different purposes and should not be an option but to provide all who need it. Nonetheless, we still strongly recommend this hotel to anyone who wants something different and unique, and has the accessibility to Zhangjiajie Tianmen Mountain and the City Centre.

Very clean and well designed hotel in a good location with a great personnel. Most of the time I felt overwhelmed with the service. Would stay again if I visit Zhangjiajie another time.

I absolutely loved staying here. I wish I could stay even longer. It was a very comfortable, very cozy, and truly pleasant stay for 4 nights. I have traveled to 21 countries, and this is by far the best hotel I have ever stayed at. The decor and the ambiance is solid throughout every inch of the hotel. They put a lot of thought and care into the layout and decorations, and it's stunning. My room had a cozy little balcony too which was perfect for relaxing after hiking around the Zhangjiajie National Park all day. But the staff are what make this hotel truly exceptional. Every single staff member was genuinely kind and wanted to help me with everything. They reached out to me several days prior to my arrival to get my arrival details so that they could pick me up from the airport, free of charge. Every day they provided breakfast at a time of my choosing (scheduled in advance of the next day), and allowed me to select menu options. They offer both Western and Chinese breakfast options. Every day they also brought me snacks and tea. They were always genuinely happy to see me and to help me with anything. A good example: on my last day I was heading out to the nearest "Busy for You" to get some snacks for the train the next day, and it was raining a little. I didn't mind since the walk wasn't far, but one of the young gentlemen working there ran after me to hand me an umbrella. They genuinely care for their guests. They offer free laundry service which I recommend. My clothes came back clean and in perfect condition. The restaurant is by reservation only, so please schedule dinner with them in advance if you would like to eat there. Didi had no trouble picking up or dropping off at the hotel. The Tianmen Cabelway Station is about a 15 minute walk away. The 72 Wonder Tower is about a 15 minute drive from the hotel. I had originally considered staying closer to the Zhangjiajie National Park, to be able to get there quicker and avoid lines. However, I am so glad I stayed here. There is more food and things available in town than in/closer to the park. I took a Didi from the hotel around 6:45am to the park. It took about 45 minutes with a slow Didi driver lol, and I didn't have any issues with lines. (Zhangjiajie East Gate, week of Sept 12). I absolutely loved staying here. I wish I could stay even longer. I definitely recommend staying here!

To be honest this one of the best hotels I’ve ever stayed in. It is Super clean, new with cozy atmosphere. The staff were incredible so kind, helpful and welcoming (I really like the welcoming part when we arrived). The breakfast was good and very delicious , with a menu to choose from the night before. They provided free washing clothes take around 6hrs( You needs to put clothes in front of room’s door and they will take care of it). Everything here was amazing. Definitely i will come back again

We had a super nice short stay at Ruke Hotel. Staff was very very friendly and helpful, always providing water and small snacks. The rooms are very modern, clean and comfortable. The breakfast was very delicious, but be aware that it is Chinese style (Congee, noodles,...). Will definitely stay here again as it is a perfect location to go to Tianmen Mountain and very short from the airport.

Excellent and attentive service. Free laundry service, great paid breakfast, very helpful and friendly staff.