Zhangjiajie Ruke Hotel

Pro: Located in neighbourhood area, near local eateriss and supermarket. Can easily grab Didi for rmb 6 to the cable station. The room quite spacious and come with AI assistance. The staff gave a fantastic welcome when we arrive, even picking us from the HSR with a luxurious limo. Con You have to change to slipper at the lobby before going to the corridor leading to the room. Don't understand the logic The room is not very sound proof and I can near people singing in the middle of the night Breakfast is limited, healthy but not tasty and don't provide additional if you ask for more. We saw a tea pot set at the main hotel lobby and we ask the hotel staff if we can offer us some tea so that we can have some traditional Chinese tea there but the staff said no and instead pour us 2 cup of blend tea instead. We felt the staff is very sincere. In comparisons, We went to eat the nearby restaurant to eat and they gave a big bag of tea to bring home. In conclusion, the hotel excel in the hardware like hotel, lobby and room design, and hotel pick up service. But lack in term of the service level.

Very beautiful hotel, hotel staff was so incredibly kind and provided us with care all the way through our trip - offered us to laundry our clothes right after our trip, made a very tasty breakfast and helped us to get all the tickets for the main attractions, told us when and where it’s most convenient to enter the park and which transportation to use! We are very happy with our stay! Thank you so much!

This was the single BEST HOTEL EXPERIENCE my partner and I have ever had. I can't begin to cover all the reasons why, but I'll share the highlights below: Staff: Every member of the staff was incredibly kind and went above and beyond to ensure a comfortable stay and readiness for the next leg of our trip in China. When we mentioned that we had been traveling for a week, they offered to launder our clothes at no charge - we arrived around 9PM and our clothes were ready early in the morning. When we went out for the day, they mended my partner's suitcase simply because they noticed a rip - we did not even have to ask! The thoughtfulness of the staff had no limits. Food: You can select what you'd like for breakfast the day before and at what time you'd like to eat. The dining room is exquisite, and the food was phenomenal. We particularly loved the spicy beef brisket noodles! Architecture / Decor: Every detail of the hotel, from the staircase to the greenery and angles of the hallways, to the art and patio, felt both homey and modern. We loved the art installations - paintings, sculptures, and more - around the building. Beautiful hotel. Room: We loved our room! It's equipped with smart technology, and the hair dryer is the equivalent to the Dyson one. Our patio was full of greenery. The bed, pillows, and comforter were sooo comfortable - we really didn't want to leave in the morning 😅 but alas, we were here to see Tianmen National Park. Also - the toiletries were lovely, we especially loved the scent of the body wash and shampoo. Grateful to have stayed here and hope to be back one day!

Fantastic hospitality and great service by all staff during our 5D4N stay at Ruke Hotel. They were accommodating to our requests and had free daily laundry and shoe cleaning services. Furthermore, the hotel was beautiful and everything was very clean and well maintained. There are also many good restaurants and marts nearby. We had a very comfortable stay and would definitely recommend people to stay here!

One of the best hotels we've been to. Right from the start, we just got off a 6hr train ride, they treated us with utmost care and service. The food they serve is abundant, too much in fact, had to cancel out a few dishes. I can't put in words how good their service is. The location was perfect. Zhangjiajie isn't a big place. The tourist attractions are never far away, there's no need to stay near any of them, making this place a perfect place away from the big buses. Definitely recommend. 100% value for money.

Super nice and attentive staff who treat you extremely well. They kindly picked us up at the airport and provided us transportation to the hotel. The hotel is also quite visually pleasing and the rooms are very comfortable. It’s close to grocery stores and restaurants as well. Definitely worth a stay!