Zhangjiajie Ruke Hotel

We had a super nice short stay at Ruke Hotel. Staff was very very friendly and helpful, always providing water and small snacks. The rooms are very modern, clean and comfortable. The breakfast was very delicious, but be aware that it is Chinese style (Congee, noodles,...). Will definitely stay here again as it is a perfect location to go to Tianmen Mountain and very short from the airport.

Beautiful boutique hotel. On arrival we were served tea and a sweet and a warm towel while we were getting checked in. The upstairs reception area was super cosy sitting around a gas fire and a we had their resident cat to keep us company. Room was lovely and modern. Great little touches and provided amenities were top notch. Service was exceptional and the breakfast was great with options for us to pick what we prefer off a few different menus. Location was about 15 minutes walk from the cableway to Tianmen Mountain or a short Didi ride. Would definitely stay again!!!

Fabulously friendly and caring staff . Hotel only has 23 rooms superbly decorated with all AI controls. Staff will go out of their way to take care of every need in anticipation. Free individual catered breakfast and night time free deserts . Absolutely recommended for any one to try this hotel which I think one of the most valued hotel in South East Asia. I give this 10 out of 10!

Pro: Located in neighbourhood area, near local eateriss and supermarket. Can easily grab Didi for rmb 6 to the cable station. The room quite spacious and come with AI assistance. The staff gave a fantastic welcome when we arrive, even picking us from the HSR with a luxurious limo. Con You have to change to slipper at the lobby before going to the corridor leading to the room. Don't understand the logic The room is not very sound proof and I can near people singing in the middle of the night Breakfast is limited, healthy but not tasty and don't provide additional if you ask for more. We saw a tea pot set at the main hotel lobby and we ask the hotel staff if we can offer us some tea so that we can have some traditional Chinese tea there but the staff said no and instead pour us 2 cup of blend tea instead. We felt the staff is very sincere. In comparisons, We went to eat the nearby restaurant to eat and they gave a big bag of tea to bring home. In conclusion, the hotel excel in the hardware like hotel, lobby and room design, and hotel pick up service. But lack in term of the service level.

Lovely stay! Friendly owners, great service and location very convenient to visit Tianmen mountain. Absolutely recommended!

Great location very near to Tianmen Park cableway entrance! The room was extremely clean and well furnished. The staff was very nice and attentive… sometimes a little too much, in a way that could be perceived as pushy. One minor note: there are some cats running around in the lobby/breakfast areas and it would have been nice to have had a heads up on the hotel page. Overall still a great stay in Zhangjiajie city!