Zhangjiajie Ruke Hotel

Beautiful boutique hotel. On arrival we were served tea and a sweet and a warm towel while we were getting checked in. The upstairs reception area was super cosy sitting around a gas fire and a we had their resident cat to keep us company. Room was lovely and modern. Great little touches and provided amenities were top notch. Service was exceptional and the breakfast was great with options for us to pick what we prefer off a few different menus. Location was about 15 minutes walk from the cableway to Tianmen Mountain or a short Didi ride. Would definitely stay again!!!

Although they didn’t speak English, they were amazing. Ambience was particularly good with an amazing breakfast served whenever you want. Room was not big but was enough for 1-2 nights. Loved all the automation in the room and especially the free laundry service

Pro: Located in neighbourhood area, near local eateriss and supermarket. Can easily grab Didi for rmb 6 to the cable station. The room quite spacious and come with AI assistance. The staff gave a fantastic welcome when we arrive, even picking us from the HSR with a luxurious limo. Con You have to change to slipper at the lobby before going to the corridor leading to the room. Don't understand the logic The room is not very sound proof and I can near people singing in the middle of the night Breakfast is limited, healthy but not tasty and don't provide additional if you ask for more. We saw a tea pot set at the main hotel lobby and we ask the hotel staff if we can offer us some tea so that we can have some traditional Chinese tea there but the staff said no and instead pour us 2 cup of blend tea instead. We felt the staff is very sincere. In comparisons, We went to eat the nearby restaurant to eat and they gave a big bag of tea to bring home. In conclusion, the hotel excel in the hardware like hotel, lobby and room design, and hotel pick up service. But lack in term of the service level.

Very beautiful hotel, hotel staff was so incredibly kind and provided us with care all the way through our trip - offered us to laundry our clothes right after our trip, made a very tasty breakfast and helped us to get all the tickets for the main attractions, told us when and where it’s most convenient to enter the park and which transportation to use! We are very happy with our stay! Thank you so much!

I booked the Ruke hotel because it looked good on the picture but I have to say if I ever go back to Zhangjiajie I would 100% go back there. This has been my best experience in a hotel so far in any country. Their level of service, hospitality and kindness is absolutely over the charts. Every detail is thought through to give you the best stay ever. Fantastic tailored breakfast, perfect shoeshine and amazing atmosphere, I had an amazing stay there. Their driver, a very nice chatty guy, picked me up at the station and immediately put me in the good mood with his easy manner. Then upon arriving in the hotel I was given welcome tea and biscuits while they did the check in for me and took care of my luggage. Then I was asked what I would like for breakfast and at what time it should be served. No buffet but a huge choice of local delicacies to choose from. And it just went on and on like that throughout my stay. This is by far my best experience and I am ever grateful to the whole staff for their ways. It made me feel very special. Thank you very much !! I don’t even mention the room itself, with a very nice balcony and voice control of all the elements (you have to speak Chinese) and the fact that it’s in walking distance to the Tian Men park entrance downtown. If you are going to Zhangjiajie, go to Ruke hotel, you won’t regret it!

We are very pleased with the service of the staffs at Ruke. Service level is very good.