Cervo Mountain Resort

If you’re a mom reading this — please don’t risk it. Our stay at Hotel Cervo in Zermatt (April 14–20) was one of the most stressful and heartbreaking experiences we’ve ever had as a family. We came with our 11-year-old son, expecting something truly special. We paid 12,000 CHF for what was supposed to be a luxury five-star retreat. Instead, it felt like survival. On April 16, a snowstorm hit and power went out across town. Locals told us this happens nearly every April — but the hotel had no generator, no plan, no support. We had no electricity, no heating, and no hot water for three full days. And hot water never came back for the rest of our stay. I couldn’t even wash my hair. The water was painfully cold. I had to help my son shower in freezing water while he stood there shivering and begging me not to make him do it. I kept a calm face, but inside I was panicking. I’ve never felt so helpless on a trip. Then came the food. It tasted fine, but I felt uneasy after every meal. I didn’t understand why — until one morning we walked into the buffet and saw mice running across the food stations. Two of them were even mating near the bread. I felt physically sick. When we told the staff, they said: “It’s nature.” That was the entire response. Not even an apology. This isn’t nature — this is unsanitary and unacceptable, especially in a place that calls itself five-star. By April 17, other places in town had power back — we had to walk to a hotel 200 meters away just to charge our phones. Meanwhile, Cervo stayed dark and silent, as if nothing was wrong. I spent most of the week trying to keep my child warm, protect his health, and hide the fact that I was close to tears. Please, don’t make the same mistake we did. Cervo looks beautiful online, but if anything goes wrong, you’re completely on your own. There is no care, no responsibility, and no one looking out for you. Just stay away.

My stay at CERVO Mountain Resort was truly exceptional from start to finish. Everything was perfect – from the seamless check-in to the warm farewell. The breakfast was a standout: fresh, beautifully presented, and featuring a wide variety of high-quality local and international options. It was the perfect way to start each day while enjoying stunning mountain views. The staff were outstanding – incredibly attentive, friendly, and always willing to go the extra mile. They made me feel genuinely welcome and taken care of throughout my stay. The location couldn’t be better. Nestled right on the mountain, the resort offers breathtaking views and easy access to both the slopes and the heart of Zermatt. Whether you’re skiing, hiking, or just relaxing, everything you need is right at your doorstep. I can’t recommend CERVO highly enough – it’s the perfect alpine escape. I’ll definitely be coming back.

Since we discovered Cervo Resort thanks to some friends two years ago, our experience in Zermatt has been truly transformative. I celebrated my 50th birthday at this magnificent place, and since then, we have returned for the third consecutive year, with the firm hope that this tradition will continue for many more years. Cervo Resort has not only provided us with a luxurious retreat but has also created a warm and inviting atmosphere that makes us feel at home. Every corner of the resort reflects a meticulous attention to detail that enhances the quality of our stay, from the facilities to the exceptional service of the staff. The cuisine is another highlight; every meal is a true delight, where creativity and quality ingredients come together to offer an unforgettable culinary experience. Zermatt, with its stunning landscapes and the majesty of the Matterhorn, has had a positive impact on our lives and remains our favorite destination to disconnect and recharge. We are eager to return next year and hope that this wonderful experience continues to enrich our lives in the years to come. Cervo Resort and Zermatt will always hold a special place in our hearts!