Heitzmann - Hotel & Rooftop

Lovely hotel with friendly staff. Nice lobby and bar area. Sauna facilities were great. We had a studio room which was spacious and clean. Negatives: Food was not great at dinner time. No free tap water, had to pay 5 euro for 1litre of water at table

I had an amazing stay at this hotel! The property was spotless and beautifully modern, creating a welcoming and comfortable atmosphere . The food was absolutely incredible – every meal was a treat, with a wide variety of delicious options. The staff were exceptional: friendly, attentive, and always happy to help . Their professionalism and warmth made my stay even more enjoyable. The location couldn't be better, It’s just a 5-minute walk to the City Express lift, making access to the slopes incredibly convenient. Plus, being right in the centre of town, close to all the shops, restaurants, and other attractions. The hotel also has a wonderful spa area, including a sauna and steam room, which was great after a long day on the slopes. It was the perfect place to relax. One of my favorite spots was the lovely, cosy, and relaxing bar area. It had a warm ambiance and was ideal for unwinding with a drink. Overall, this hotel offers the perfect combination of cleanliness, style, fantastic food, a charming bar, a luxurious spa, and an unbeatable location. I would highly recommend it.

Great hotel. We had breakfast and dinner and the food and staff were amazing. We had a family room in the modern new part, which was great. We overlooked the street and the bars below which meant that it was quite noisy. The Mountain View from the room was fab though.

It’s hard to review this hotel as there are so many positives but one negative that would make me not return. The positives are excellent location as in a 10 minute walk to the bus station , train station, lake ,and pedestrianised restaurant area.Bus and train transport in the area is free with a pass from the hotel a very welcome extra . The staff are super friendly, the hotel is very clean ,the breakfast was lovely with a cooked option as well as a cold buffet style . The major downside was the proximity to the road . Just a kerb between to the road. We stayed in a balcony room but this was on the corner of the building and the road. The road is very busy so noise was constant. However if the windows were shut it was relatively quiet as triple glazed . It was very hot when we were there’s so you couldn’t have them open and the room fan didn’t really cope . Not sure if you requested a room at the back of the hotel that it would be quieter. In fairness we didn’t ask to swap rooms ,as we liked our actual room and paid extra for a balcony . In the winter i don’t expect that this is an issue. Zell am see is so lovely and we really enjoyed our stay.

Lovely hotel and polite staff but crystal ski should be clearer when using it. Advertise roof top bar but closed in winter. Say bus outside but 10 min walk in ski boots carrying skis. Boot room has boot heaters but is wholly inadequate for size. Sometimes could not find anywhere to put boots or skis. Plus one tiny bench for 2 to get yourself booted. Hotel not suitable for ski hotel. Only 3 tiny hooks in rooms. Worst of all the coach cannot get to hotel so you are forced to carry all your luggage plus skis and boots from coach terminal to hotel when you arrive and again when depart. All other hotels sent minibus to collect passengers. They could easily have done so.

We stayed on a half board basis. The food was plentiful. Nice buffet breakfast spread. With cooked to order eggs option The half board option we added to our booking and was well worth it . Five courses each night we didn’t go hungry. Close to the bus station for getting the ski bus to Kaprun and Saalbach . Just check the bus timetable only one bus an hour to Saalbach. Rooftop bar not open in the winter. Comfortable rooms with Kettles and a fridge. The Two Timez hotel next door was also booked by our party and just as comfortable but the Gin bar out the front could get noisy. Take the half board option at both hotels if offered it’s well worth it