Sheraton Brussels Airport Hotel

The location right next to the airport is practically unbeatable, especially for early morning flight departures. Rooms were spacious and to a good enough standard, with generous bed size. The reception was comically bad: having a staff member who speaks no Dutch, basic French and deficient English is simply unacceptable for an international airport hotel situated in Belgium. We kept repeating that we have 2 rooms in the reservation and asking her to confirm whether she found the correct booking or not, and she kept repeating (after handing the keys for 1 room) “you are ready to go”; she escalated to someone else who then promptly proceeded by telling to my face that my English is not good, only to then be accused that it was me misunderstanding all along and that there was the “intention” to give us the keys for the second room as well (even though our ID documents were returned etc, which were asked once again etc).

Took a while for check in ( the staff couldn’t accept cash and needed another to assist) only advantage was that it’s just beside the hotel. Even though I paid the city taxes via cash n requested for a receipt, none was given n was told to wait for check out. At the point of check out, no proof of payment was reflected. It’s kinda an old hotel as well, can be seen from the room. The toilet towels won’t that clean as well, had lipstick stains

Awesome service and super clean rooms. Great room service food.