Ooostel 2be Zaventem

체크인 하루 전 날 여권을 찍어보내라는 메일이 오니 잘 확인하시길 바랍니다. 아예 스탭이 없고 셀프 체크인 방식인데, 여권 보내야 비밀번호 알려줘요.. 그걸 몰랐다가 좀 애먹었습니다..! 왓츠앱 연락 안 되고 현지 번호로 전화만 받아요! 그 외에 시설은 공항 주변에서 잠시 묵기 좋았습니다..!

We had to cancel a room for our guest, which is unable to come due to hospitalisation of his wife with a dying baby. When we called your hotel to cancel the room we booked earlier tonight, the only thing the receptionist said was: unfortunately we cannot give your money back. Then asked for the room number and after hearing some woman talking in the background he hung up on us. When we called back the same dude answered, same lady in the back. (Guy speaks Dutch, woman French). When we  explained that the call was disconnected he said ‘No, you’re calling to the wrong hotel, you have to call to the Zaventem hotel.’ When we said… but we just spoke to you personally, he hung us up again. It’s not about the refund but hanging up twice and lying to customers is unacceptable.